problem with online purchase

peanut80

Hello,

I just wanted to ask for some advice regarding an online purchase that seems to have gone slightly wrong.

I ordered a motherboard (computer part) from a company called Mini-ITX at the cost of about £130.

A couple of days after the order was place I received an email from them saying that they'd accidentally sent me the wrong item. I didn't even see the incorrect item - the courier tried to deliver it a couple of times, and then returned it to the company. I emailed them to let them know that the courier was returning the item and they were okay with this. It was returned to Mini-ITX on 25th Feb and signed for by them according to the tracking website.

I've not received any response from the company since; no refund and no replacement motherboard. I've emailed them several times.

What should my next step be? The small claims court seems to be an option, but I just wanted to check if anyone knows of any legal services that are able to help consumers deal with these kind of issues?

Thanks for your help, hopefully I can get my money back from this terrible company.

Dan

Sagz_2

Sorry to seem obvious, but have you tried calling them?

peanut80

Norbertsmum wrote: »

Sorry to seem obvious, but have you tried calling them?

They don't list a phone number.

Sagz_2

Ah, I see your problem.

Best I could find was a fax number: 070 0596 3903

Searcher

Got this from a whois search which lists the phone and the fax with the same number.


Whois Record

Registrant:
Faff Limited
383 St Davids Square
London, Europe E14 3WG
GB

Domain name: MINI-ITX.COM

Administrative Contact:
Wilcocks, Ewan
383 St Davids Square
London, Europe E14 3WG
GB
+44.7005963903 Fax: +447005963903

Technical Contact:
Wilcocks, Ewan
383 St Davids Square
London, Europe E14 3WG
GB
+44.7005963903 Fax: +447005963903

Sagz_2

Hmmmm would seem they only give out their fax number then.

If you paid by credit card this may be of help - Good Luck x

peanut80

Thanks Norbertsmum and Searcher. I'll try that number.

savemoney

If you paid by credit card contact your card company

if you paid by Visa debit card and then you can do a chargeback (as its within 120 days)