Printer not working with PC

princessamy86

I *think* it's a lexmark X2650 printer, I've got Windows XP. Everything was working fine until a couple of months ago when the PC decided that crashing halfway through a massive update was a good idea. The flipping thing wouldn't even turn on then, my techie friend sorted the PC out but the printer hasn't worked since. He's at a loss! There's loads of memory so I'm sure that's not the problem.

macman

So it's rather more complex than we were first led to believe. Could you tell us how much memory you have installed (RAM)?

princessamy86

Hmmmm! Sorry for not posting all details, I'm not very techie minded and didn't know which bits you would need. I don't know off the top of my head about RAM, sorry, I'll find out when I go home tonight. I'm sure there was about 30gb although I may have pulled that number out of thin air. I'll check. Thanks very much to everyone though.

gaming_guy

princessamy86 wrote: »

Hmmmm! Sorry for not posting all details, I'm not very techie minded and didn't know which bits you would need. I don't know off the top of my head about RAM, sorry, I'll find out when I go home tonight. I'm sure there was about 30gb although I may have pulled that number out of thin air. I'll check. Thanks very much to everyone though.

press the windows key + pause/break.

you need to look at the computer section (it may take a few seconds to appear) at the bit where it says x.xx gb (or xxx mb). in my case, i have 4 gb ram installed so it comes up 3.00gb (as i am using 32bit xp)

DatabaseError

Possible PSU die ing or just underpowered?

macman

princessamy86 wrote: »

Hmmmm! Sorry for not posting all details, I'm not very techie minded and didn't know which bits you would need. I don't know off the top of my head about RAM, sorry, I'll find out when I go home tonight. I'm sure there was about 30gb although I may have pulled that number out of thin air. I'll check. Thanks very much to everyone though.

I think you are confusing hard disk space with memory (RAM) installed. Check the RAM as advised in the other post and let us know.

bluboy

FYI - Driver info just in case its needed.

If you confirm that it is indeed the Lexmark X2650 (All-in-One print/scan/copy)

Latest Driver I can find is available from -
http://downloads.lexmark.com/perl/downloads/downloads.cgi?ccs=227:5:2:124:0:0

Be aware its quite big -

File Information
File Name: lc2600en32.exe (Core driver package for Lexmark X2600 Series -- minimal print and scan drivers and supporting software)
Version: 1.2.8.1
Released: NOV 17 2008
File Size: 47.94 MB
Operating Systems: Windows 2000, Windows Vista, Windows XP

princessamy86

Righty ho, I brought up the screen for the RAM and this was written:
Pentium(R) D CPU 3.00GHz
2.99GHz, 2.00GB of RAM

I looked all through the manual and there was no mention of how to print a test page without going through windows so I'm not sure how to do it?
I got the model wrong, it's a Lexmark X3480 All in One.

Anymore info you need just let me know, and thanks again for trying to help me.

johnmc

Sounds like a conflict. I'd start by going into Device Manager and DELETING the wireless mouse and printer.

Make sure the mouse is plugged in and restart the PC, should find the mouse and instal the drivers.

Shut down the PC. Plug in the printer and restart. Should find the drivers and instal on a different IRQ to the mouse.

princessamy86

Thanks johnmc, I'll give it a go when I get back tonight.