Testing charge placed on a faulty product

ssjgoku101

Hi,

This is my first post on this site so sorry if it sounds a bit long winded.
A few weeks ago I ordered a motherboard for my computer online at a certain website. After a week the motherboard completely stopped working and after spending a day trying to fix and test to see which component failed, I concluded the motherboard was faulty, so i returned it to the place I ordered from. They inspected it and emailed me saying it has been tested and its working fine, this seemed like good news to me but customer support told me they would charge £35 + VAT for testing a non faulty product. To me this seems ridiculously unfair as I took all the steps they suggested to check all my other components and nothing worked, it also seemed logical that the motherboard was faulty as it was the new component. I read through their terms and conditions and no where did it state this charge.The product is obviously under warranty and I also need it urgently to get my pc working but I feel this charge is unfair. Before I ring them tommorow I was wondering if anyone could offer any advice on what to do to avoid that charge please.
Edit: I just sifted through the emails they sent and found this quote:
****Please be aware if your returned goods are tested not faulty you will be liable to a charge
of £15+vat for the return courier collection costs; in addition to the standard no fault found
charge and redelivery fee.****

Can I avoid this charge do you think?

Thankyou

ssjgoku101

Anyone? Any help would be much appreciated

derrick

It sounds like they informed you of costs if product found "not faulty", by allowing them to test it I would suggest that you agreed to these terms and therefore liable for the costs.

If the product is not faulty, why should the company pay for the work and associated transport costs?

ssjgoku101

Hi, thanks for the response. Ive got it sorted now, I first rang them up and the man I spoke to was quite hesitant so I gave him alot of hassle saying I thought it was unjust and unfair to consumers and told him I would contact trading standards, the second time I rung a woman answered and I immedeately mentioned trading standards and she told me that the previous person I talked to put the item under as a repair for me and thus avoided the cost. A little haggling goes along way, lol sometimes...