Help please!

clarabella23

Hi all, wondered if anyone could help, on internet explorer whenever I try to click through on a website to another through a link, it just tries to load for a minute, then carries on with the first website. doesn't sound like im explaining it too well, but for example it won't let me open emails, or click through to a site from quidco. I haven't changed any securty settings recently, so have no idea why this is happening! any help appreciated! thanks

aliEnRIK

Download HIJACK THIS (Make sure you click 'DOWNLOAD LATEST VERSION')
http://www.filehippo.com/download_hijackthis/
Click DO A SCAN AND SAVE A LOGFILE (Takes seconds) then post the log so we can see whats running
(do NOT do anything else with Hijack but scan and post the FULL log)

Kane99uk

What browser are you using - IE, Firefox, Chrome? If IE, which version - 6, 7 or 8?

Have you checked your security settings - maybe a pop-up blocker filter is set too high? If it's IE, click Tools>Pop-up Blocker>Settings and check the filter setting at the bottom is on Medium at the most.

clarabella23

Hi thanks for looking at this for me, this is the hijack scan report

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 08:16:59, on 03/04/2009
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Boot mode: Normal
Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Norton Internet Security\ISSVC.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\PROGRA~1\COMMON~1\AOL\ACS\AOLacsd.exe
C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
c:\APPS\Powercinema\Kernel\TV\CLCapSvc.exe
C:\Program Files\CyberLink\Shared Files\CLML_NTService\CLMLServer.exe
c:\APPS\HIDSERVICE\HIDSERVICE.exe
C:\Program Files\CyberLink\Shared Files\CLML_NTService\CLMLService.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe
C:\WINDOWS\system32\slserv.exe
C:\Program Files\Common Files\Ulead Systems\DVD\ULCDRSvr.exe
c:\APPS\Powercinema\Kernel\TV\CLSched.exe
C:\WINDOWS\SOUNDMAN.EXE
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Common Files\Ulead Systems\AutoDetector\monitor.exe
C:\Apps\Powercinema\PCMService.exe
C:\Program Files\Thomson\SpeedTouch USB\Dragdiag.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\SpeedTouch\Dr SpeedTouch\drst.exe
C:\WINDOWS\system32\sistray.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Common Files\Symantec Shared\AdBlocking\NSMdtr.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://format.packardbell.com/cgi-bin/redirect/?country=UK&range=AD&phase=6&key=SEARCH
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.moneysavingexpert.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = [URL]file://C:\APPS\IE\offline\uk.htm[/URL]
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://www.karoo.co.uk/
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Packard Bell
R3 - URLSearchHook: Mininova-Vuze Toolbar - {d51d388b-f5dc-471a-a1ce-5e2d671091c0} - C:\Program Files\Mininova-Vuze\tbMin0.dll
O2 - BHO: AcroIEHlprObj Class - !!06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: Java(tm) Plug-In SSV Helper - !!761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre6\bin\ssv.dll
O2 - BHO: Norton Internet Security - !!9ECB9560-04F9-4bbc-943D-298DDF1699E1} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
O2 - BHO: Swag Bucks Toolbar - {A057A204-BACC-4D26-B2FC-48F8CCAB3ED4} - C:\PROGRA~1\PRODEG~1\PRODEG~1.DLL
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files\Google\Google Toolbar\GoogleToolbar.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\5.0.926.3450\swg.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll
O2 - BHO: Google Dictionary Compression sdch - {C84D72FE-E17D-4195-BB24-76C02E2E7C4E} - C:\Program Files\Google\Google Toolbar\Component\fastsearch_219B3E1547538286.dll
O2 - BHO: Mininova-Vuze Toolbar - {d51d388b-f5dc-471a-a1ce-5e2d671091c0} - C:\Program Files\Mininova-Vuze\tbMin0.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O3 - Toolbar: Norton Internet Security - !!0B53EAC3-8D69-4b9e-9B19-A37C9A5676A7} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
O3 - Toolbar: Norton AntiVirus - !!42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Mininova-Vuze Toolbar - {d51d388b-f5dc-471a-a1ce-5e2d671091c0} - C:\Program Files\Mininova-Vuze\tbMin0.dll
O3 - Toolbar: &Google Toolbar - !!2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files\Google\Google Toolbar\GoogleToolbar.dll
O3 - Toolbar: Swag Bucks Toolbar - {A057A204-BACC-4D26-B2FC-48F8CCAB3ED4} - C:\PROGRA~1\PRODEG~1\PRODEG~1.DLL
O4 - HKLM\..\Run: [PHIME2002ASync] C:\WINDOWS\system32\IME\TINTLGNT\TINTSETP.EXE /SYNC
O4 - HKLM\..\Run: [PHIME2002A] C:\WINDOWS\system32\IME\TINTLGNT\TINTSETP.EXE /IMEName
O4 - HKLM\..\Run: [SoundMan] SOUNDMAN.EXE
O4 - HKLM\..\Run: [SiSPower] Rundll32.exe SiSPower.dll,ModeAgent
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [Ulead AutoDetector v2] C:\Program Files\Common Files\Ulead Systems\AutoDetector\monitor.exe
O4 - HKLM\..\Run: [PCMService] "c:\Apps\Powercinema\PCMService.exe"
O4 - HKLM\..\Run: [IMJPMIG8.1] "C:\WINDOWS\IME\imjp8_1\IMJPMIG.EXE /Spoil /RemAdvDef /Migration32"
O4 - HKLM\..\Run: [SpeedTouch USB Diagnostics] "C:\Program Files\Thomson\SpeedTouch USB\Dragdiag.exe" /icon
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe /Consumer
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [STManager] "C:\Program Files\SpeedTouch\Dr SpeedTouch\drst.exe" -b
O4 - HKUS\S-1-5-19\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'Default user')
O4 - Global Startup: Utility Tray.lnk = C:\WINDOWS\system32\sistray.exe
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\system32\Shdocvw.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O14 - IERESET.INF: START_PAGE_URL=file://C:\APPS\IE\offline\uk.htm
O16 - DPF: !!0CFA086E-6336-4D95-B6AA-90F564E99631} (TNSClicker.Clicker) - http://www.shopandscan.com/TNSClicker.CAB
O17 - HKLM\System\CCS\Services\Tcpip\..\!!4C395B45-1A08-460B-841F-0AB63192F011}: NameServer = 212.50.160.100 213.249.130.100
O23 - Service: AOL Connectivity Service (AOL ACS) - America Online, Inc. - C:\PROGRA~1\COMMON~1\AOL\ACS\AOLacsd.exe
O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Network Proxy (ccProxy) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: CyberLink Background Capture Service (CBCS) (CLCapSvc) - Unknown owner - c:\APPS\Powercinema\Kernel\TV\CLCapSvc.exe
O23 - Service: CyberLink Task Scheduler (CTS) (CLSched) - Unknown owner - c:\APPS\Powercinema\Kernel\TV\CLSched.exe
O23 - Service: CyberLink Media Library Service - Cyberlink - C:\Program Files\CyberLink\Shared Files\CLML_NTService\CLMLServer.exe
O23 - Service: Generic Service for HID Keyboard Input Collections (GenericHidService) - Unknown owner - c:\APPS\HIDSERVICE\HIDSERVICE.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: ISSvc (ISSVC) - Symantec Corporation - C:\Program Files\Norton Internet Security\ISSVC.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe
O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton Internet Security\Norton AntiVirus\SAVScan.exe
O23 - Service: SmartLinkService (SLService) - - C:\WINDOWS\SYSTEM32\slserv.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Ulead Burning Helper (UleadBurningHelper) - Ulead Systems, Inc. - C:\Program Files\Common Files\Ulead Systems\DVD\ULCDRSvr.exe
--
End of file - 9783 bytes


I use IE but not sure what edition i've got, i tried checking my pop up blocker but it says im on medium!

gaming_guy

R3 - URLSearchHook: Mininova-Vuze Toolbar - {d51d388b-f5dc-471a-a1ce-5e2d671091c0} - C:\Program Files\Mininova-Vuze\tbMin0.dll
O2 - BHO: Mininova-Vuze Toolbar - {d51d388b-f5dc-471a-a1ce-5e2d671091c0} - C:\Program Files\Mininova-Vuze\tbMin0.dll
O3 - Toolbar: Mininova-Vuze Toolbar - {d51d388b-f5dc-471a-a1ce-5e2d671091c0} - C:\Program Files\Mininova-Vuze\tbMin0.dll

those 3 entries looks like someone has been using a bittorrent program called vuze on your computer.

click start > control panel > add/remove programs (XP) or programs & features (vista) and see if you can see an entry for Vuze. if you can, i would uninstall it as it files downloaded through it could lead to further infection.

clarabella23

Yeah, i was using them for a while, will remove them as not really needed at the minute, but that has been on for a while so don't think its causing problems at the minute

aliEnRIK

FIX these ~
R3 - URLSearchHook: Mininova-Vuze Toolbar - {d51d388b-f5dc-471a-a1ce-5e2d671091c0} - C:\Program Files\Mininova-Vuze\tbMin0.dll
O2 - BHO: Swag Bucks Toolbar - {A057A204-BACC-4D26-B2FC-48F8CCAB3ED4} - C:\PROGRA~1\PRODEG~1\PRODEG~1.DLL
O2 - BHO: Mininova-Vuze Toolbar - {d51d388b-f5dc-471a-a1ce-5e2d671091c0} - C:\Program Files\Mininova-Vuze\tbMin0.dll
O3 - Toolbar: Mininova-Vuze Toolbar - {d51d388b-f5dc-471a-a1ce-5e2d671091c0} - C:\Program Files\Mininova-Vuze\tbMin0.dll
O3 - Toolbar: Swag Bucks Toolbar - {A057A204-BACC-4D26-B2FC-48F8CCAB3ED4} - C:\PROGRA~1\PRODEG~1\PRODEG~1.DLL
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O14 - IERESET.INF: START_PAGE_URL=file://C:\APPS\IE\offline\uk.htm

also THIS one if you dont know what it is or unsure of it ~
O16 - DPF: !!0CFA086E-6336-4D95-B6AA-90F564E99631} (TNSClicker.Clicker) - http://www.shopandscan.com/TNSClicker.CAB

I assume you changed the DNS yourself?
http://www.kingstoncommunications.com/clubeasy/lincoln/internet_access_problems.asp

Run LSPFIX

Download SPYBOT (Make sure you click 'DOWNLOAD LATEST VERSION' ~ make sure TEA TIMER is UNTICKED on installation)
http://www.filehippo.com/download_spybot_search_destroy/
UPDATE and IMMUNISE (Make sure it reads ZERO unprotected) and SCAN

Download CCLEANER (Make sure you click 'DOWNLOAD LATEST VERSION' ~ make sure YAHOO TOOLBAR is unticked on installation)
http://www.filehippo.com/download_ccleaner/
Run the CLEANER scan (UNTICK 'cookies')
Then run the REGISTRY scan (Backup the registry when it asks)


reboot

Download GLARY UTILITIES (Make sure you click 'DOWNLOAD NOW' ~ UNTICK the ASK toolbar on installation)
http://www.download.com/Glary-Utilities/3000-2094_4-10508531.html
Run the ONE CLICK scan