Withdrawal of cash over counter - £100 short.

SaverPaul

Good Evening

I apologise beforehand for the long post.

My sister currently banks with Barclays and has today opened an ISA with another bank. She asked at the counter in Barclays for a cheque for £3,600 (to put into the ISA) and they said it would cost a £10 fee. She agreed to this but they then said they could give her that amount in cash at no charge, so my sister chose this option instead. They weighed the money and she walked out with it to deposit into her newly opened ISA, but the other bank checked and said that there was only £3,500 there. When she went back to Barclays the branch had closed (it was late afternoon) so she withdrew the other £100 from her Barclays current account.

How does my sister go about proving that Barclays gave her £3,500 instead of £3,600 and getting the £100 back? I believe Barclays are in the wrong as they only weighed the money and did not count it out in front of her. I am sure that my sister will have evidence of withdrawing the extra £100 after the branch had shut as it will show on her statement.

Any advice will be appreciated.

On an aside, I have not spoken to my sister as I work until late and she is in bed. It is my mum who has told me this from what my sister told her.

SaverPaul

scroggslane

If you ask your sister to phone or pop into the branch and speak to the manager and explain the situation and in particular which till she r'd the cash from. The error will probably already have come to light in the bank but they will not know who they have short changed, if the error has not already been detected he will be able to balanace the till and will be able to confirm the till was over, the tills are balanced on a daily basis and any differences are registered so really your sister has no need to worry.

Extant

As said above, the till/tills would not have balanced that day if she was legitimately £100 short. The branch would be £100 over, and that would have been passed to an internal account, so there would be a record of this.

If she goes back to the branch and speaks to any member of staff, they should be able to just go and check their "Till Agreement Book" and find out in about two minutes if the till didn't balance.

SaverPaul

Hi.

Sorry for bringing this thread to the top again. I just wanted to thank both who replied. This has now been sorted - when my mum told me last night I was expecting it be a really long process to get the money back, but apparently it was as easy your replies suggested.

Thanks again.

SaverPaul :beer: