Got £200 off Powergen Bill.

Gingham_Ribbon

This has been going on for months and it may begin as a rant. (Sorry!)

August 31st, we change supplier to Ecotricity. I provide a reading to Powergen for the final bill and one is taken officially. They never send me the final bill. I phone and phone. No return calls.

Over the next few months, they do not return a single call, set up a direct debit and lose they money we paid and various other bits of nonsense. In January, we get a bill for just under £300. I complain but arrange to pay it in instalments. They don't take the money out of our account. :mad:

More phoning. More calls not returned. More nonsense.

Finally I contact Energywatch. They have a bit of a word and I finally get a call from Powergen. They say they miscalculated and the amount should be almost £100 less. Okay, now I owe them £200.

Now we're getting somewhere. They offer £19 compensation. Here are my exact words:

'Please come back to me tomorrow when you are able to offer me a sensible amount of compensation.' More talking. They agree to call back. :rotfl:

Today, my £300 bill stood at £100. I paid it immediately. I am waiting for a letter of apology and confirmation that my account is closed.

Thanks to the site, I was able to stand my ground and fight for what I knew were my rights. And demand compensation, knowing that £19 was an unacceptable amount given the amount we'd been messed about.

System

so glad you got rewarded for standing your ground. Theres hope for the rest of us who they have ripped off!

alikat_3

Well done, they phoned me the other day as I had changed provider & I said I would stay with them if they would offer me the same deal as offered on Tesco website for new duel fuel customers 2500 Tesco clubcard points, I was not offered & given the same deal = declined.

Strange company, why won't they offer a leaving customer the same deal as as a new customer?