Thomas Cook Holiday Complaint - Help Please!

bagand96

pw2989 wrote: »

I just wanted to know if there is any point me chasing this up with Direct Line Holidays, or if it would just be a waste of time if I'm not entitled to anything.

Thanks for everyones advice

As said above you need to speak to the companies you have a contract with. In this case it is Direct Line Holidays as agent and Cosmos as tour operator. You don't have a contract with Thomas Cook; Cosmos contracted them to fly you, but your contract is with Cosmos. Thomas Cook may well have changed the flight routeing (or it may have always been planned to operate that way) but Cosmos would have been aware and should have informed customer (via the agents).

Put you're complaint in writing to Direct line and Cosmos. As Diamondolly said they are both part of ABTA so have 14 days to acknowledge reciept of your complaint and 28 days to respond to it. I there is no resonable resolution then, get ABTA involved, as well as taking other advice....

blackshoequeen_2

Good luck if you're complaining to Thomas Cook! We complained to them over flights we took last October. They over booked and we were refused boarding. They put us on another flight that went to an airport 200 miles from where we live. They said we would get travel expenses to make our way home, but back in the Uk they said that we should not have been told this and we would get nothing. We were also 12 hours late! We have asked a company called EU claims to help us. Perhaps they could help you. I also asked TC for a refund of the inflight meals we had paid for. First they sent me a cheque in the wrong name and when I sent it back they sent me a letter saying a new cheque was attached and it wasn't!! :mad: I have given up with that, because it makes me so angry when I think about it. Perhaps that what they want. They are really useless. I will NEVER travel with them again. Like I said good luck!

duchy

The OP shouldn't be complaining to Thomas Cook anyway her contract is with her agent and tour operator (Direct Line and Cosmos)

budgetflyer

Theres no compensation for a 3 hr delay.

taurus1530

Hi, we had a claim against them for accommodation not being as described. They started offering £350 ( we asked for £1,200), which we refused. We pursued the claim refusing to give in, went to ABTA (not very helpful). Held to our guns for nearly 12 months and eventually they passed it to their Legal Department and we got £1,000 very hard work but worth persisting.

miamoo

Exactly the same thing happened to us when we went to Tunisia a few years ago, we picked the destination as it was a 3 hour flight (so we thought) ended up stopping at gatwick we all had to get off for 2 hours re-board kids were only little and it was a right pain.
We were assured by the Rep that it was a one off, and on the way home we stopped in ireland for 2 hours! god knows why. We didnt have to get off this time though.
The air hostess said the same to us, but they just say it to keep you happy, thomson who we booked with weren't interested in my complaint or my request for a £50 voucher off our next holiday for the inconvenience! but it was worth a try.