Next Directory - Abusive call to my father

dmg24

brody77 wrote: »

How do I know the caller was Asian - I was told so by my mum when she rang.
What bearing does this have on the call? If you've ever dealt with an Asian call centre you'll probably know they can often be very "in your face".

So how does your mum know he was Asian?

I don't think you are racist ... just plain ignorant.

Ivory_Tinkler

dmg24 wrote: »

So how does your mum know he was Asian?

I don't think you are racist ... just plain ignorant.

The OP's mother told him that the caller was Asian - how does that make the OP ignorant?

syledis

Asian call centres do the following:

Read from a script allowing for no deviations.

Take jobs from UK workers.

Give an inferior standard of service.

Are hard to understand and in turn they find it hard to understand us.

Use British names in a rediculous attempt to convince us that they are in this country.

They have been proven to be giving out credit care details to the highest bidder.


Feel free to call me racist, as i really dont care , but all of these points are valid an as for the lady commenting on his manner, she has every right to do so, or are you going to go running to Sir Trevor Phillips to complain?

System

brody77 wrote: »

Yeah, I should have mentioned that also - my comment was not made as any kind of racist remark, it's just a sad truth that when you get a call from an Asian centre they can be very abrupt and rude.
(language barrier/poor training? who knows.)

do next have different call centres because when ive ordered from them they operater has commented on the fact that the call centre is only a few miles down the road .

why do so many people put up with "abusive " calls just put the phone down !!

seems like the op caused the situation by not running the acc correctly, the next post will be about the late fee charged .

custardy

CHRISSYG wrote: »

do next have different call centres because when ive ordered from them they operater has commented on the fact that the call centre is only a few miles down the road .

why do so many people put up with "abusive " calls just put the phone down !!

seems like the op caused the situation by not running the acc correctly, the next post will be about the late fee charged .

the probably outsource for certain depts

one of the reasons i dropped halifax for my car insurance was scottish call centres for quotes and then after your a customer you are papped off to foreign call centres
i dont have a broad scots accent but every call ended up being 3 or 4 getting things sorted

Sssssss

syledis wrote: »

Asian call centres do the following:

Read from a script allowing for no deviations.

Take jobs from UK workers.

Give an inferior standard of service.

Are hard to understand and in turn they find it hard to understand us.

Use British names in a rediculous attempt to convince us that they are in this country.

They have been proven to be giving out credit care details to the highest bidder.


Feel free to call me racist, as i really dont care , but all of these points are valid an as for the lady commenting on his manner, she has every right to do so, or are you going to go running to Sir Trevor Phillips to complain?

Accept for the fact that it is TOP management of these UK companies that decided to go abroad. None of these people at the TOP are asian so the asians are NOT to be blamed from taking away jobs.

these poor (and yes they are poorer then you or me) guys and gals are just doing their job as best as they can, it's still the NON asian handing out the orders and holding the whip.

syledis

i wont argue that thay are only doing jobs that have been sent to them by the bosses in the UK, but does it justify the way call centres work over there? I would like to see all companies who have overseas call centres taxed to the point where it would be just as expensive to have centres there as they would here, so we could take away the incentive for having them over there. Im tired of the UK public just rolling over and accepting anything flung at them. We only have ourselves to blame.

cocktail

it does save the companies a lot of money nd makes business sense. If i was running a business i would do just that. also the time difference can help.
it is somthing similar to all the goods that you have in your house, bet most of them are made in china probably even your laptop, mine is. why ?
because it is cheaper to outsource. if everything were to be made in the UK then imagine the cost of production and labour charges.
yes the call centre service maybe poor but you get what you pay for.
taxing these companies to the hilt as your suggestion is, would only mean it being passed on to you.
so enjoy the gravy train while it lasts.

kazzah

PLEASE don't think you will get anywhere with Next over this
my best friend worked for them for 3 years with no bother
then a "new" supervisor "accidently" deleted my friend from the payroll on the store computer - she assured my friend that it wouldn't be a problem
WELL................
next have moved their Payroll department to India - my friend and the superisor spent 6 weeks trying to reinstate my friend back to her former employee status
their inferior payroll system would not allow this - it would only allow them to enrol her as a NEW employee - this doesn't sound too bad
except;
all new employees were on a lower pay scale than my friend who had acheived an enhanced pay rate for long service/extra training/supervisory role etc so my friend was on a lower rate,
also on a temporary contract as they were no longer issuing permanent part time positions
no accrued holiday
no accrued sick leave
and the worst of all - all new employees were required to work 2 weeks without pay - Next keeps that and pays it to you when you leave and my friend had worked overtime of over 40 hours in that month to cover the sale, so effectively she was without her correct salary for the time she had worked, then she had a pay cheque which was only for 2 weeks ( they were holding the other 2 weeks) and they wouldn't pay her overtime either- the system kept saying that she couldn't have worked overtime as she wasn't employed by Next at the time
her employment was interrupted and so of course she lost all her legal entitlements because she was classed as being a new employee and not having continuous employment
this went on for 6 months and in the end she left the company
did her overtime and missing pay appear in her last wage packet
what do you think?
she finally got the money after 10 months and threatening to take the area manager to court personally to the county court if she didn't get a cheque within 48 hours
it was extremely stressful for her and the family
so I NEVER shop in Next now on pincipal - the payroll department in India was absolutley useless and my friend who is Scottish got fed up with them saying they couldn't understand her accent !!!!!!!!!!
so personally I fully beleive the OP and have great sympathy with her
but i suspect she will get NO joy from Next!

Sssssss

syledis wrote: »

i wont argue that thay are only doing jobs that have been sent to them by the bosses in the UK, but does it justify the way call centres work over there? I would like to see all companies who have overseas call centres taxed to the point where it would be just as expensive to have centres there as they would here, so we could take away the incentive for having them over there. Im tired of the UK public just rolling over and accepting anything flung at them. We only have ourselves to blame.

they work the way they are told to work, i.e. by the UK bosses, location has nothing to do with it. You still have the freedom of speech, if you are unhappy with the service write to the MD, CEO, Chairman etc. if still unhappy vote with your feet, no one says you have to roll over and accept it.