Major virus problem- advice please

love_lifer

Hello everyone

My friend's son's laptop has no virus protection and now- surprise- will not allow access to internet, and pops up messages saying theres a trojan and lots of other viruses. Ive tried to sort it but without being able to get online i'm stuck.

Any advice please?

Thanks

aliEnRIK

Start the computer and keep pressing F8 to get the 'safe mode selection screen' up

Select SAFE MODE WITH NETWORKING

Download MALWAREBYTES (Make sure you click 'DOWNLOAD NOW')
http://www.download.com/Malwarebytes-Anti-Malware/3000-8022_4-10804572.html
UPDATE and FULL SCAN
Post the log here AFTER youve deleted everything it finds



Download HIJACK THIS (Make sure you click 'DOWNLOAD LATEST VERSION')
http://www.filehippo.com/download_hijackthis/
REBOOT into NORMAL mode
Click DO A SCAN AND SAVE A LOGFILE (Takes seconds) then post the log so we can see whats running
(do NOT do anything else with Hijack but scan and post the FULL log)


I suspect the computer will probably be beyond repair though

Browntoa

download combofix to a usb drive or CD

BleepingComputer.com
ForoSpyware.com
GeeksTogo.com

then run it as per these instructions on your friends Laptop

http://www.bleepingcomputer.com/combofix/how-to-use-combofix

Browntoa

this may fix the internet connection problem , otherwise there is another tool we can try

robredz

Off the wall: kill windows & install Ubuntu av software not then strictly required imho.

aliEnRIK

robredz wrote: »

Off the wall: kill windows & install Ubuntu av software not then strictly required imho.

Unless her sons friend wants to play the latest games