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What are Halifax doing ?

I have a crdit card account with Halifax with a £7,300 limit. I haven't used the card for a couple of years but phoned them last Tuesday to see if they could offer any balance transfer rates.

I was told i could transfer £5,700 to clear my Egg account and was told i could have a life of balance rate of 6.95%.

Because i hadn't used my card for a while, i was told that a new card had to be issued before the balance transfer could be made. The advisor told me she would pohne in about a week to do the transfer and confimred she would hold the rate of 6.95%.

I received a new card on thursday notifying a limit of £7,300.

Today i have had a letter stating "we were unable to process your request for a balance transfer ". No further explanation given.

What are they up to ?


  • exel1966
    exel1966 Posts: 4,978 Forumite
    First Post First Anniversary Combo Breaker
    I'm sure Halifax could give you more info than anyone here ;)
  • Robert_Sterling_3
    Perhaps they changed their minds.
    ...............................I have put my clock back....... Kcolc ym
  • Sam37
    Sam37 Posts: 117 Forumite
    Did you arrange the BT online?

    Something similar happened to me, I found then out on this site that this apparently is related to codes/the system and the like with Egg particularly, but that you should be able to do it if you arrange the BT by phone.

    I didn't pursue my BT, as I didn't find it worth the hassle, but if you're keen I'd give that a shot.
  • jools10
    jools10 Posts: 10 Forumite
    Thanks sam 37. Have just phoned. They had tried to do the balance transfer before the new card was issued. Transfer done over the phone at 6.95% life of balance.

    Guy was very helpful and also reduced annual card rate by 4% to 13.5% on any new purchases as i have had the card since 1994 and was a loyal customer !!

    My faith has been restored !
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