Sainsburys Home Delivery

mumoftwins

I am due a delivery this afternoon between 4 and 5pm. At 1.45pm I got a phone call from Sainsburys Online to say that my card payment wouldn't go through. So I checked with the bank, they said they had authorised the payment. So I rang Sainsbury's back and held on for 25 minutes to be connected to Store Liason. Eventually I was through and went over all the details again, Sainsburys still said that the payment wasn't authorised.

So I rang the bank again, they cancelled the payment due. The bank told me that they are legally obliged to pay Sainsburys if the first transaction does go through:eek:I rang Sainsburys who were at last able to take it!

I have spent the last 2 hours trying to get this sorted and not even a sorry from Sainsbury's :mad:

wannabe_sybil

I am so sorry that you have had this bad experience.

I have had good service from Sainsbury, but I believe it can be really hit and miss depending on the area.

And I am really surprised that you have not at least had a voucher for delayed delivery. Perhaps you can ask the driver. Good luck.

mumoftwins

wannabe_sybil wrote: »

I am so sorry that you have had this bad experience.

I have had good service from Sainsbury, but I believe it can be really hit and miss depending on the area.

And I am really surprised that you have not at least had a voucher for delayed delivery. Perhaps you can ask the driver. Good luck.

Yes, I agree I have always had good service from Sainsburys. It seems that there was a communication problem with Sainsburys computer system, can only put it down to technology I suppose

Treacle1983

I too have had nothing but brilliant service from sainsbury home delivery's.

bargainbetty

I got my first delivery from Sainsburys (I usually shop in store, but my car was off the road). They substituted a special offer product with something that cost £2 more for less of the item, despite there being other offers on, and a carton of orange juice had a large wad of used chewing gum on it. Nice huh? I got refunds, but still.... it was gross.

missymugwump

Was it an electron card ?

mumoftwins

missymugwump wrote: »

Was it an electron card ?

Yes, it was a Co-Op Visa Electron, but I've used it many times before for Sainsbury's Home Delivery and never had a problem

missymugwump

I often have trouble with electron at my sainsburys
I have suffered check out staff bawling its been declined !
When I know there is loads of money in my account (well usually only the 24 hours immediately after payday LOL)
Its an electron thing
Really really annoying

As are the stoopid staff who sainsburys should train better because they seem to delight in shouting it ! Grrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrr