Section 75 refund - Is this response reasonable?

jim73vw

hi all,

After a long (over 1 year) debacle with a diy store re a faulty bathroom (Store have failed to repsond to formal recorded delivery letters) I took legal advice and was advised to refer my complaint to the credit card ompany as they were jointly liable.

This echoed the excellent advice on this site and I follwed the letter provided on this site (tried to post link but not allowed !)

I have now received a response from my credit card company (just inside the 2 weeks) and it simply states:

We are sorry to read of the problems you have encoutnered with this company.

In an effort to assist you, I have written to them in respect of this matter, and will contact you again when a reply is received.

I trust this action meets with your approval

In short it doesn't as I am not convinced they will get a meaningful response in a timely manner. Is this a reasonable response or should I force their hand further to simply make the refund ?

Any advice gratefully received,

Regards,

james

nzseries1

I think it is reasonable, because a credit card company has to establish that you're telling the truth, i.e. you haven't just made up the claim.

If the diy store doesn't reply to the CC company, then I am sure that they will take that as the store are at fault and you will be refunded.

These things take time, unfortunately :-(

It's to stop people saying "I feel like a free £500, hey I know, I'll just make a claim against the credit card company since they won't check anyway". Not saying you would do this, but there are a lot of people out there who would!