data protection betrayal-hsbc

Stronger

anyone else had any problems?

can anyone help with further advice?

Personal mail, including some statements with sort code, account number and account transaction details are being sent to an old address of mine. I moved over three years ago!

Thought this had been resolved, but yesterday I found that another letter containing details had arrived at the old address.

I rang to complain, the fourth time i have done to ask for my address to be changed, and being rather angry, i asked for this to be made an official complaint.

I feel so strongly as a few years ago, some of my details were 'stolen' and used to fraudulently obtain goods which resulted in much stress and anguish for me. I now shread all documents and find that a company as large as hsbc cannot keep customer details correct.

This is surely a data protection issue, and is a breach of 'code'?

They have rang back, from a foreign call centre, and i know its not thier fault as they are simply doing a job over there, but it was very hard to make my point and feelings understood.

they are sending a form out for me to fill in as an official complaint to start the process, so they say.

Whats next?

I feel angry, let down, anxious, upset..............the whole bloody lot due to my unfortunate past history with data protection and the repeated failure by my bank. :mad:

any help or guidance GREATLY accepted people........

thank you

Tibs

Slayerx

I would advise making a diary of all calls to them and keeping copies of letters sent to complain.

Contact the FSA as they goven banks and they will take this matter very seriously.

YorkshireBoy

Tibs wrote:

I rang to complain, the fourth time i have done...They have rang back, from a foreign call centre, and i know its not thier fault as they are simply doing a job over there, but it was very hard to make my point and feelings understood.

any help or guidance GREATLY accepted people.....

Stop ringing & start writing!!!

If you can't get an issue resolved with one phone call, your next contact should be by written communication - either by e-mail or by letter.

From HSBC's 'contact us' link* on their website, I'd suggest writing to the following...

The Manager,
Customer Relations Department,
HSBC Bank plc,
Level 36,
8 Canada Square,
London
E14 5HQ,
ENGLAND

* http://www.hsbc.co.uk/1/2/business/contact-hsbc

Tabs_2

Hello,

The Information Commissioner should be able to help you. Check out http://www.ico.gov.uk/eventual.aspx?id=434 for more info.

pin

Take your custom somewhere else.

K9cuddles

First of all.. making an official compliant over the phone is the same as putting it in writing! (well it should be!) so they should be notifying you with in 5 working days that they have recieved your complaint. If it is upheld (and no reason for it not being) they normally refund you £5 for each call (well my place does) so it's a good idea to confirm all the calls to them in writting!

As soon as a complaint is file is cost the company atleast in labour, resource etc £300- so there try and close it as no-reportable (they don't have to contact FSA but has to be done by close of play next business working day) so make sure you harp on about phone call compensation and you want a good will guesture otherwise you'll take your custom elsewhere!

Slayerx

Do you work for a bank Sara? If you dont mind me asking.

K9cuddles

Nope.. I work for a life assurance company... Have to take complaint computer based training every 12 months!

Slayerx

Yeah I use to work for Natwest and I use to deal with complaints too

K9cuddles

Ahh.. well I don't deal with them.. but we do have complaint people working in my team, most places run by the same "rules" depending on how they have been interpreted!

I assume you are A1 as making your own complaints? and very effective with them too??? :rotfl:

Slayerx

Yeah it did give me experience in how to complain and get what I want