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Daughter's Account defrauded - any advice?
bristol1967
Posts: 1 Newbie
This is my first post - apologies if it has been covered elsewhere but I couldn't find it.
My 17-year-old daughter, whose NatWest account balance varied between £50 and 1p (no overdraft allowed on a Solo account) found that a cheque for £750 had been paid into her account, then £850 had been withdrawn less than 3 days later. The cheque, from a company she had no dealings with, then bounced. NatWest did not inform her until she went into her branch a week later to find she was overdrawn (yes, on a Solo account). NatWest has frozen her account, held her responsible for another £140 taken out when she was overdrawn and held on to her Christmas money. We asked them to investigate the payments in, but they have only done so for the money taken out, and have blamed her because, in her first phone call, they got her to say she might have written her pin number down. Has anyone been the victim of a similar cheque scam, and how do we get a result from the bank?
My 17-year-old daughter, whose NatWest account balance varied between £50 and 1p (no overdraft allowed on a Solo account) found that a cheque for £750 had been paid into her account, then £850 had been withdrawn less than 3 days later. The cheque, from a company she had no dealings with, then bounced. NatWest did not inform her until she went into her branch a week later to find she was overdrawn (yes, on a Solo account). NatWest has frozen her account, held her responsible for another £140 taken out when she was overdrawn and held on to her Christmas money. We asked them to investigate the payments in, but they have only done so for the money taken out, and have blamed her because, in her first phone call, they got her to say she might have written her pin number down. Has anyone been the victim of a similar cheque scam, and how do we get a result from the bank?
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