Quidco Totally incompetent.

Energize

I registered for a Legal and General ISA in december which was supposed to give me £85 cashback, only to find that after the 16 week validation period, because of their incompetence, Quidco never even tracked it so I can't get my money. When I contacted them they said that they can only resolve inquiries made 12 weeks after the transcation despite it taking 16 weeks before the payment can even be validated, how on earth can they justify that? Never using quidco again. :mad:

markelock

did you check your quidco account after registering with L&G?

if it didn't track, wouldn't that have showed up on the Account?

Energize

Yes I did check it, however the website states that it can take some days for it to appear there. I admit I should have been more vigilant in checking again a couple of weeks later however it was Quidco's job to track the payment which they failed to do and then expected the customer to chase up their mistake, I also believe a 12 week query time is unreasonable for a 16 week validation time as by the time you check for payment it's too late to do anything about it.

dmg24

So you opened an ISA through Quidco, forgot all about the cashback, went back many weeks later and realised that it had not tracked? Pretty clear to me who is at fault!

Energize

dmg24 wrote: »

So you opened an ISA through Quidco, forgot all about the cashback, went back many weeks later and realised that it had not tracked? Pretty clear to me who is at fault!

No, I had to wait 4 months before they would validate the transaction before I went back, at which point they said that because they didn't track it they wouldn't pay me, they failed to uphold their part of the agreement to track the transactions I had made, they then refused to pay me because of it after having taken £5 out of my account as payment for their services. There is no reason they could not have sorted this problem out after 12 weeks had passed considering they require you wait 16 weeks. The minimum they should have done for their failure to track the transaction is refund my £5 membership fee.

so2006

Energize wrote: »

I registered for a Legal and General ISA in december which was supposed to give me £85 cashback, only to find that after the 16 week validation period, because of their incompetence, Quidco never even tracked it so I can't get my money. When I contacted them they said that they can only resolve inquiries made 12 weeks after the transcation despite it taking 16 weeks before the payment can even be validated, how on earth can they justify that? Never using quidco again. :mad:

I currently do internet advertising, i am a affiliate.

They should still be able to take it up with the merchant.

dmg24

You clearly do not understand how Quidco works. You have to check that the transaction has tracked, and if it has not, advise Quidco accordingly (and in a timely fashion). Quidco will not even know that something has not tracked until you tell them.

You need to write this off as a learning experience. Quidco are not at fault here.

Energize

so2006 wrote: »

They should still be able to take it up with the merchant.

That's exactly what I thought, but they refuse to help, they haven't even tried contacting them. If L&G take 16 weeks to validate they clearly keep records of the transaction as being through Quidco for 16 weeks, so why do Quidco offer no help?

dmg24 wrote: »

You need to write this off as a learning experience. Quidco are not at fault here.

They have failed to track it, and then refused to help, thus are at fault. If I order something on a website and it does not arrive when it should because it didn't ship it is the retailers fault for not shipping it, not my fault for not reporting it. You can't put the blame onto the paying customer that the business failed to do what they were supposed to do.

jacquij123

I think what they are saying, using your comparison, is that if you order something and it doesn't arrive it is up to you to notify the company that it hasn't arrived. They won't know it's a problem until you tell them. With Quidco, even though it may take 16 weeks to validate the transaction should track within a couple of days, if it hasn't you know there is going to be a problem.

so2006

The problem is, I can literlly upload missing transactions for missing commissions from years back. So i dont see why quidco cant send a simply email or upload it with the batch of untracked sales to the merchant.

It is partailly your fault, but at the end of the day. He did his bit now it is quidco's turn to do theres.