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Ticketmaster, can they do this, should I demand a refund ?

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Ticketmaster, can they do this, should I demand a refund ?

edited 30 November -1 at 1:00AM in Consumer Rights
9 replies 1.2K views
Tyler_DuTyler_Du Forumite
712 posts
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edited 30 November -1 at 1:00AM in Consumer Rights
I recently ordered some tickets for an event from Ticketmaster, I was charged £3 for the delivery of the tickets, the event was only a week away and I got a phone call from TM (while I was out) saying that the tickets would have be collected from the box office. I would expect to be refunded the delivery charge, I have checked the invoice online and where it orginally said "Delivery Charge £3" its now changed to say "Will Call (includes Order Processing Fee) £3". As far as I'm concerned they have charged me for a service I didn't receive, I not happy about being charge £3 for a phone call :(

Replies

  • can you prove it said Delivery charge though as if you can use that as proof you paid for what you havent got?
  • (Just being mischievous, but...

    Surely posting it to you should be cheaper than holding it for you in a box office? You should only be complaining if it happens the other way around.

    To post it out to you they can concentrate all the work with some lowly lackey who doesn't need any customer facing skills. Half-an-hour concentrated minimum wage work twice a week. Whereas to let you pick it up at the box office requires a higher grade of staff who is personable enough to face the public, the office has to be open several hours a day six or seven days per week with only occasional actual work being done. So that fee should, surely, be much higher? You've been given a bargain! :) )
  • Hailz86Hailz86 Forumite
    340 posts
    Is it really worth the hassle for £3? xx
    2012 Wins - Danepak Fridge Magnet, £20 Just Eat Voucher, iTunes Song Download, Yellow Toaster and Kettle, Thorntons Bunny, 6 Months Gym Membership, £250 Multipower Products, 3 X Dalepak Vouchers, 10 minute sunbed session, Lucozade Sport, 2 X BMI Flights, Android Zeemote,
  • Tyler_DuTyler_Du Forumite
    712 posts
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    venkman wrote: »
    can you prove it said Delivery charge though as if you can use that as proof you paid for what you havent got?

    Yes, I took a screen grab of the invoice
    Hailz86 wrote: »
    Is it really worth the hassle for £3? xx

    You do realise this is the moneysavingexpert forum ? Would you be happy being overcharged by £3 on say a £60 tank of petrol ?
  • Hailz86Hailz86 Forumite
    340 posts
    Fair point Tyler, sorry. Reminds me, I have a thread to post thanks for the help :D xx
    2012 Wins - Danepak Fridge Magnet, £20 Just Eat Voucher, iTunes Song Download, Yellow Toaster and Kettle, Thorntons Bunny, 6 Months Gym Membership, £250 Multipower Products, 3 X Dalepak Vouchers, 10 minute sunbed session, Lucozade Sport, 2 X BMI Flights, Android Zeemote,
  • sue there asses for everything they have. .
  • savemoneysavemoney Forumite
    18.1K posts
    Part of the Furniture 10,000 Posts
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    Sometimes you can get tickets from the concert place via phone. I got 3 tickets to see Depeche Mode in December costs £140 plus £1 postage. Cost via live nation would be £166 and I got the tickets following day unlike some place you can wait months
  • Fire_FoxFire_Fox Forumite
    26K posts
    Part of the Furniture 10,000 Posts Name Dropper Combo Breaker
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    Book via Live Nation in future as they have an excellent Customer Service manager who trained with Harrods (don't ask how I know ;)).
    Declutterbug-in-progress.⭐️⭐️⭐️ ⭐️⭐️
  • So what you want them to do is remove the £3 delivery charge, and then, as you are collecting from the box office, apply a £3 collection charge.

    Sounds like you are being a tad pedantic to me!
    Gone ... or have I?
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