Ticketmaster, can they do this, should I demand a refund ?
edited 30 November -1 at 1:00AM in Consumer Rights
9 replies 1.2K views
I recently ordered some tickets for an event from Ticketmaster, I was charged £3 for the delivery of the tickets, the event was only a week away and I got a phone call from TM (while I was out) saying that the tickets would have be collected from the box office. I would expect to be refunded the delivery charge, I have checked the invoice online and where it orginally said "Delivery Charge £3" its now changed to say "Will Call (includes Order Processing Fee) £3". As far as I'm concerned they have charged me for a service I didn't receive, I not happy about being charge £3 for a phone call
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