We'd like to remind Forumites to please avoid political debate on the Forum. This is to keep it a safe and useful space for MoneySaving discussions. Threads that are - or become - political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.
We're aware that dates on the Forum are not currently showing correctly. Please bear with us while we get this fixed, and see Site feedback for updates.

SCAN.CO.UK refusing repair/replacement in warranty.

Hi

I have spent £100s with SCAN.CO.UK over the years [over £1k I estimate!] and had no real reason for complaint, except maybe concerns their postage prices were unnecessarily high.

Then when a low cost item proved faulty I had to pay £3 to send it back only to be told it would not be repaired/replaced and that I would only receive a refund of £2 [against £18 original costs including listed price, postage and VAT ON BOTH!] despite 3 months still being left on the 12 month warranty.

I tried to negotiate a higher refund and asked for the faulty item to be returned as I then intended to send it to the manufacturer but SCAN.CO.UK have REFUSED to send the item back to me. I reminded them of the business I had given them over the years and how their site boasts:

"Scan 3XS - Specification, Service, Satisfaction. What is 3XS? In a nutshell, we want to offer you the right Specification of goods and the right Service levels, for you to feel Satisfied with your shopping experience at Scan so you will have no hesitation to buy from us again."

which they seem to have ignored completely in this instance.

They have now stated they sent a cheque for the refund and £2 is their "final offer" and that they will "never return the item to me" but 9 days later I have received nothing.

Consumer Direct state I have rights, including receiving faulty item back AND refund for remaining warranty period BUT I should use further time and money to write all down in a letter, send recorded delivery etc etc.

I doubt SCAN.CO.UK will even reply as their previous statement clearly illustrates they have closed the matter.

So have I no possible recourse?

I have also now found the manufacturer's site cannot be found via any search engine though it was live on 27/2/09.

As an avid M Lewis follower I am baffled how I have landed in this predicament.

Any helpful advice on how to obtain redress?
This discussion has been closed.
Meet your Ambassadors

🚀 Getting Started

Hi new member!

Our Getting Started Guide will help you get the most out of the Forum

Categories

  • All Categories
  • 348.4K Banking & Borrowing
  • 252.1K Reduce Debt & Boost Income
  • 452.4K Spending & Discounts
  • 241K Work, Benefits & Business
  • 617.3K Mortgages, Homes & Bills
  • 175.7K Life & Family
  • 254.2K Travel & Transport
  • 1.5M Hobbies & Leisure
  • 16K Discuss & Feedback
  • 15.1K Coronavirus Support Boards

Is this how you want to be seen?

We see you are using a default avatar. It takes only a few seconds to pick a picture.