Helpful staff in Focus !

moonrakerz

Went to my local Focus this morning to get a doormat (for the cat to scratch on - hopefully)
The conversation was like some thing out of Monty Python:

Me: Do you keep old fashioned coir doormats ?
"Assistant": Have you looked in the door mat section ?
Me: Where's that ?
"Assistant": I don't know - don't you ?
Me: No - that's why I asked you in the first place !

She eventually asked another, more helpful, assistant who showed me the door mats.

Talk about "you can't get the staff any more" !!!

Colliefrog

Would that be the Warminster branch by any chance? They are just the same and have been since they opened. I think a staff training night is in order lol

LinasPilibaitisisbatman

moonrakerz wrote: »

Went to my local Focus this morning to get a doormat (for the cat to scratch on - hopefully)
The conversation was like some thing out of Monty Python:

Me: Do you keep old fashioned coir doormats ?
"Assistant": Have you looked in the door mat section ?
Me: Where's that ?
"Assistant": I don't know - don't you ?
Me: No - that's why I asked you in the first place !

She eventually asked another, more helpful, assistant who showed me the door mats.

Talk about "you can't get the staff any more" !!!

So lowly paid staffmember doesnt know every inch of massive warehouse upon ascertaining you don't either finds someone who does.

moonrakerz

LinasPilibaitisisbatman wrote: »

So lowly paid staffmember doesnt know every inch of massive warehouse upon ascertaining you don't either finds someone who does.

If I knew every inch of this "massive warehouse - why would I have asked her in the first place, does a potential customer have to confirm that they don't know where an item is, having first asked where it is and given the assistant a pretty good clue that they don't know where the item is ?

Don't have a problem with her asking another member of staff if she doesn't know where a particular item is, but her initial response was unhelpful, to say the least. Good job I wasn't a Mystery Shopper.

Apart from which, as colliefrog will vouch for, the store is hardly massive.

Colliefrog

That store is notorious for their extremely unhelpful staff. I went in and aksed where they kept the radiator keys and she said "you have a key for your radiator?"

'Nuff said!!!!

pippin49

Thats assuming you can find a staff member who actually walks the floor