Barclaycard Masterloan PPI - being fobbed off?

jmkgreen

My girlfriend is attempting to claim back PPI insurance we claim was mis-sold to her.

It is a Barclaycard loan, the PPI appears to be "Masterloan Protection Plan".

We sent the MSE template letter 1 to Barclaycard Masterloan, PO Box 49 Liverpool dated 22 Oct 2008 and got a letter back from Barclays Consumer Finance Customer Relations Manchester 5th November stating that her complaint had been passed on to the Retail Banking Department to investigate on her "behalf".

Early December we called Barclays to ask what was happening, and we were told they were still processing the complaint, but that as the documentation she had received stated she had a period in which to cancel the PPI she "didn't have a leg to stand on".

We received a further letter from Barclays Retail Banking Customer Relations Leicester dated 29th Dec 2008 updating us on our complaint. They say they are not in a position to provide a full response currently.

Today (24th March) a further letter, dated 18th March was received from Barclaycard Customer Services, Liverpool, that they were unable to trace any Personal loan from Barclaycard. They ask for her full name and address when she opened the loan, full loan account number (already supplied) and name of the loan company who provided the loan.

All three responses share the same Barclays reference number.

We are now somewhat puzzled and left wondering whether we are indeed talking to the correct department/location.

Can anyone provide some clarity, particularly if you've successfully dealt with the same company / situation?

di3004

jmkgreen wrote: »

My girlfriend is attempting to claim back PPI insurance we claim was mis-sold to her.

It is a Barclaycard loan, the PPI appears to be "Masterloan Protection Plan".

We sent the MSE template letter 1 to Barclaycard Masterloan, PO Box 49 Liverpool dated 22 Oct 2008 and got a letter back from Barclays Consumer Finance Customer Relations Manchester 5th November stating that her complaint had been passed on to the Retail Banking Department to investigate on her "behalf".

Early December we called Barclays to ask what was happening, and we were told they were still processing the complaint, but that as the documentation she had received stated she had a period in which to cancel the PPI she "didn't have a leg to stand on".

We received a further letter from Barclays Retail Banking Customer Relations Leicester dated 29th Dec 2008 updating us on our complaint. They say they are not in a position to provide a full response currently.

Today (24th March) a further letter, dated 18th March was received from Barclaycard Customer Services, Liverpool, that they were unable to trace any Personal loan from Barclaycard. They ask for her full name and address when she opened the loan, full loan account number (already supplied) and name of the loan company who provided the loan.

All three responses share the same Barclays reference number.

We are now somewhat puzzled and left wondering whether we are indeed talking to the correct department/location.

Can anyone provide some clarity, particularly if you've successfully dealt with the same company / situation?

Hiya hun

Blimey what have they done or what are they playing at ??:eek: They must have received this and it would have possibly been logged on their computer systems.

You are now eligible to take this matter straight to the Financial ombudsman service, you do not have to wait any longer, if the company does not resolve or deal with your case by 8 full weeks, you do not need to wait any longer.

I would contact the FOS now and let the bank know what your doing with a copy of the FOS complaints form, which may also help your case while its in with the FOS.

You can ring the FOS to arrange for a complaints form to be posted to you direct, or down load one on their site here:
http://www.financial-ombudsman.org.uk/consumer/complaints.htm

They have had more than ample time to deal with this and its not your fault this has happened, so move this on hun.

Good luck and please keep us posted.;)

Di
X

jmkgreen

Thought I would update this. What began in Oct 2008 continues without any resolution.

Barclays have not been in touch since we took matters to the FOS back in March.

FOS sent a letter early April promising movement within two months. Just under two months later they sent effectively the same letter again, blaming high workload.

So we are stuck. Based on the evidence and media reports, the banks are making it as difficult as possible to work with them, despite "action" from the regulator.

Anyone actually managed to get their PPI claim moving forward a bit quicker?

marshallka

jmkgreen wrote: »

Thought I would update this. What began in Oct 2008 continues without any resolution.

Barclays have not been in touch since we took matters to the FOS back in March.

FOS sent a letter early April promising movement within two months. Just under two months later they sent effectively the same letter again, blaming high workload.

So we are stuck. Based on the evidence and media reports, the banks are making it as difficult as possible to work with them, despite "action" from the regulator.

Anyone actually managed to get their PPI claim moving forward a bit quicker?

So you have actually sent the complaint to FOS then??

It will just be delayed cause of the heavy workload of FOS at the moment. They are taking about 12 months to get complaints through. Has this actually been passed then to an adjudicator or have FOS just requested the file from Barclays. I would just give the FOS another call and ask why they told you 2 months they would complete.

Can I add FOS are not regulators. They are purely a mediator really.