mobile home problem

loulou207

Hi,

I would be really grateful for some advice.

I bought a new mobile home 17 months ago and have had a problem with water running down the back of the sofa and causing damp marks on the sofa fabric. The water only appears when I use the mobile home in the summer and have the central heating on. In the winter when the mobile home is not in use the problem goes away.

I cannot find where the water is coming from and none of the staff at the camp site where it is based can find where the problem is coming from. The mobile home makers have now said that they promise to solve the problem or if they cannot do this they will give me a second hand mobile home of equal age.

Can anyone tell where I stand with this. I am inclined to think I should get a brand new mobile home if they cannot solve the problem as I bought a new one to start with and the problem has been there from the beginning.

myrnahaz

You need to insist they sort-out the problem, but you probably won't be able to get a brand new replacement. We once bought a new land rover that leaked like a sieve when it rained and we took it back 7 times over 6 months before I finally stamped my feet and demanded a replacement. It turned out that we were only legally entitled to one that was the same age and mileage, but they didn't have anything to offer us so they said we'd have to pay another £3,000 for a new vehicle (the difference between the cost of a new vehicle and the 2nd hand value of ours). I was pretty annoyed at this because I'd been asking for a replacement (or my money back) since the second repair failed when the LR was still only 6 weeks old, but they'd kept insisting that it was repairable; I must have had a pretty sound argument because they agreed to split the difference between me, the dealer and Land Rover so I only paid £1,000.

4743hudsonj

the sale of goods act says that there is an implied expectation of quality when a product is bought. and the product is expected to live up to this taking into account the price payed.

for starters your barking up th wrong tree as it were. your case is with whoever you bought the home from. read section 14 of the sale of goods act and you will understand. basically the home doesnt meet a reasonable level of quality that soga states. so write a formal complaint letter quoting relevant parts of section 14, demand that if the problem cannot be fixed and repaired then you want a replacement.

now, problem is that they are alowed to give you one of equal age as long as its the same specs ( Like-for-like) as yours.

next issue is that its your responsibility to prove the inherent fault. photographs may do. and maybe reports from previous inspections? but dont be suprised if they ask you to fork out to pay an independent engineer to survey it to prove there is a fault which they have a right to do.

4743hudsonj

either that or accept the manufacturer's good will offer which they have no obligation to do

hartcjhart

am I correct in assuming that your heating/cooking is by gas and by the bottled gas,

if so there is your problem,even the smallish bottles once used put apx 20litres of moisture into the atmosphere,

there is sadly no way around this apart from getting rid of the gas,or giving adequate ventilation,hence why some are affected and not others

to help alleviate the situation buy some 'moisture' absorbing crystals and place them around the home,that way they and not the home/furnishings will get wet,

this is a very big problem in a lot of newer places abroad in my case (spain) the moisture causes dampness especially on fabrics,

I am VERY suprised that the staff on site did not know about this,

hope it helps to sort the situation,but apart from their offer I cant see anything else can be done