Faulty laptop 23 March 2009 at 5:56PM edited 30 November -1 at 12:00AM in Consumer Rights

beca1230

Hi
10 months ago i brought a HP laptop from John Lewis online with a 2 two warrenty. When i turned it on it woulnt start up at all. I got in touch with HP who said the warrenty had finished. I said that was strange as i was looking at the paper work. I emailed it to them, got no reply so after 4 more calls to a South African call centre i emaild it again,,,twice. They arranged to collect the pc and didnt bother turning up not once but 4 times so i lost 4 days wages. The collected it on the 5th attempt and i opened the pc for the courier to inspect. 2 days later HP rang me to say the pc had a dent in the back hard drive panel so wasnt covered as it was dammaged. I told them that was rubbish and they phoned me back saying that now it had a dent on the keyboard, also rubbish. They are refusing to repair it and want £261.00. Then i got a letter from them saying the fault was due to a "spillage" and no mention of the other supposed damage. I have complained 3 times now and am being ignored by them. The pc was brought with donations for a registered charity for who i work with and cannot afford to take the loss through no fault of our own. The pc is still with them and i really dont know what else to do. This process has taken over a month now and we are having to rely on using our members pc's to do our work as we dont have another one. Surly this is not legal!!!

Thanks for any advise you can give us