Amazon - difficult seller

Thomask

Hi

I purchased an item off Amazon from a company (not Amazon itself).

What rights do I have if the item didn't arrive?

The seller offered to send a replacement but by the time they came back to my I had sought an alternative product elsewhere. They now ignore my communications.

The product was paid for using a Halifax Visa Debit card (approx cost £15.00).

Can a 'charge back' be started?

What is Amazon's process when things go wrong?

Thanks

BlueAngelCV

What do their T&C say? Did you pay for recorded delivery?

LinasPilibaitisisbatman

They are not being difficult.

You entered a contract with them , unfortunately the item went missing in the post, they quickly fulfilled a replacement and have more than met their side of it.

Just because you couldnt be arsed waiting doesnt mean they should suffer a financial loss more than they have already.

soolin

If bought on marketplace the seller should offer a full refund. If a refund is not forthcoming you can start an A-Z claim for non receipt of goods, but be warned you aare only allowed a limited number of claims before they close your account.