windows help and support has vanished ??

katie1

hi all ,
I asked on another thread but my other question took over.
I tried to use windows help and support from my start menu and a pop up comes up saying it can not be found . any ideas what i have done wrong can it be reinstalled ??

coolagarry

http://support.microsoft.com/kb/555472

katie1

To resolve the issue, perform the following:

Go to Windows registry.
Navigate to the following registry key:

HKEY_LOCAL_MACHINE/SOFTWARE/Microsoft/Windows/CurrentVersion/App Paths

Double-click HELPCTR.EXE.
Right-Click (Default) in the right window pane, and click Modify.

Type the following:

C:\WINDOWS\PCHealth\HelpCtr\Binaries\HelpCtr.exe

Click OK.
Exit the Registry Editor, and restart Windows XP.

This is what it's telling me to do but i'm not hot on these topics how do i get to registry key

katie1

any ideas ???

Baldur

katie1 wrote: »

any ideas ???

You need to edit the Registry, as the above link says - not something that's for the unwary, as you could trash your whole system.

If you are determined to try it, first back up the registry, then Start>Run>type 'regedit' (without apostrophes) and click OK then navigate to the relevant registry key and edit it exactly as shown in the link.

katie1

sound scary not sure i should have a go, but thankyou for helping

katie1

katie1 wrote: »

To resolve the issue, perform the following:

Go to Windows registry.
Navigate to the following registry key:

HKEY_LOCAL_MACHINE/SOFTWARE/Microsoft/Windows/CurrentVersion/App Paths

Double-click HELPCTR.EXE.
Right-Click (Default) in the right window pane, and click Modify.


well i went for it had a look , got a far as app path and then looked for helpctr.exe and its not there ????

thomas01155

It means
HKEY_LOCAL_MACHINE/SOFTWARE/Microsoft/Windows/CurrentVersion/App Paths/HELPCTR.EXE
Have a read here aswell http://www.techsupportforum.com/microsoft-support/windows-xp-support/336041-how-can-i-recover-helpctr-exe-file.html

katie1

yes thankyou thomas i followed instuctions but the last bit i cant find HELPCRT.EXE ???

getting all confused now

thomas01155

Did you press the little + next to App Paths? then a big list should appear. Your are in regedit aren't you? not just using the explorer.

katie1

yes and yes , found the list but not helpctr.exe