Virgin have overcharged me can I do anything?

freejunkie

I'll make this as short as I can.............................

Virgin customer for 2 years. I decided to upgrade, after hours of negotiation
thought I got an okish deal of £37 per month + £75 one off install fee for V+ HD.

When I looked at my bill I had been charged £100 install and after more hours of phoning and complaining have been told they are not going to refund me :mad::mad::mad:

I am so angry I wanted to switch providers but have also found out they have put me on a new contract!!!!!!!!!!! Grrrrrrrrrrr :mad::mad:

Has anyone got any advice or must I just shut up and put up?

Sol00

Unfortunately if you didn't get it in writing, there's not a lot you an do. If I were you, I'd write a letter to their head office advising of what happened and that you're not happy with the outcome.

macman

You should definitely dispute the install charge-ask them to review the tapes of your conversation if nothing was in writing.
But I don't understand why you are surprised that you are on a new contract? Upgrading/changing your package will always trigger a new contract.

Buzby

The fee for an existing customer upgrading to the HD PVR is a £75 one-off for the first box, £99.95 for the second (if you are on upper service levels). So complain.

You're NOT on a new contract, you've simply restarted the 12 month minimum term, which you should have been told about at the time, even so they DO follow this up with a letter stating the costs and the new minimum term (usually before the install date) so you'd need to prove you had not received either to successfully argue you were misled.

freejunkie

Thanks for your replies all.

I will take all the advice and write to them today