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www.davidormerod.co.uk

I sent this to > info@davidormerod.co.uk

CUSTOMER COMPLAINT

I would like to advise you of the poor service which I received in the Boots store, Aberdeen. I called in yesterday 12.03.09 and made an appointment for later that day, i.e. 15.15. At 15.45, I was still waiting and just about to leave when the young man called me. I asked about hearing aids and he showed me a brochure! He told me he did not have time to carry out a test today and if I wanted a test I would have to make another appointment for next week. I was very disappointed and more than a little surprised as I was the only customer in the shop at the time.

Yours sincerely, Mrs ........

+ I did not get a response :rolleyes:
"A nation's greatness is measured by how it treats its weakest members." ~ Mahatma Gandhi
Ride hard or stay home :iloveyou:

Comments

  • Pink_fluff
    Pink_fluff Posts: 490 Forumite
    I don't have a clue what you are complaining about, so maybe they don't either.
  • staffie1
    staffie1 Posts: 1,967 Forumite
    Part of the Furniture 1,000 Posts Photogenic
    Well I can understand what OP is complaining about, but who the hell is [EMAIL="info@davidormerod.co.uk"]info@davidormerod.co.uk[/EMAIL]??
    If you will the end, you must will the means.
  • David Ormerod Hearing Centres At Boots Staffie

    is it possible to call in ur complaint? might get a better response... ive emailed places in the past and not heard back - find that they're much more responsive on the phone lol x
  • staffie1
    staffie1 Posts: 1,967 Forumite
    Part of the Furniture 1,000 Posts Photogenic
    perhaps she can't hear properly to use the phone, until she gets her hearing aid....
    If you will the end, you must will the means.
  • hollydays
    hollydays Posts: 19,812 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    Make your complaint to Boots.
  • FatAndy
    FatAndy Posts: 7,541 Forumite
    David Ormerod's HQ is in Trinity Square, Llandudno (just down the road from the office I used to work in).

    Contact details according to Yell.com are -

    18, Trinity Square, Llandudno, Gwynedd LL30 2RH
    Tel: 0845 2703904

    http://www.yell.com/ucs/UcsSearchAction.do?ssm=0&scrambleSeed=68846402&M=0&keywords=&companyName=david+ormerod&location=llandudno
    The fridge is empty, the walls are damp, there's no hot water
    And I look like a tramp and tramps like us
    Baby we were born to walk
  • missile
    missile Posts: 11,879 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    staffie1 wrote: »
    who the hell is [EMAIL="info@davidormerod.co.uk??"]info@davidormerod.co.uk[/email]??
    That is the contact e mail address as quoted on their website www.davidormerod.co.uk

    My reason for posting is that I may prevent someone else from wasting their time.

    Thanks to FatAndy for the contact address for snail mail, but I am not sufficiently motivated to waste any more of my time with this company.
    "A nation's greatness is measured by how it treats its weakest members." ~ Mahatma Gandhi
    Ride hard or stay home :iloveyou:
  • cherie1122
    cherie1122 Posts: 491 Forumite
    Part of the Furniture 100 Posts Photogenic Name Dropper
    It's worth complaining to the shop!

    I complained to Boots by email (from their website) when I couldn't get served one morning. There wasn't a single person taking money as they were all stacking shelves.

    They replied with an apology and asked for my full name and address so they could send me a gift card. The gift card was worth £15.
  • missile
    missile Posts: 11,879 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    Boots website>
    Apologies but our email service is currently unavailable. Instead please call us on one of the numbers above. If it is outside our opening hours then please leave a message with your contact details and we promise to call you back.
    HO HUM I will try again in a few days.
    "A nation's greatness is measured by how it treats its weakest members." ~ Mahatma Gandhi
    Ride hard or stay home :iloveyou:
This discussion has been closed.
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