Abbey - worst for customer service

Old_Git

I was an abbey customer for years .I never had a problem with them .
I recently tried to open a joint account with abbey and despite having a credit score off 999 which is as good as you can get I was refused .
I was then offered a basic account .I was told by the call centre I didnt need to make an appointment at the branch to open the basic account .The branch said I should have made an appointment by phone .The branch number is not listed .

welshmoneylover

that is a bit crap Old Git

Nice name btw, wish I'd had it!
My step father should have had it. But I think Miserable Old Git would have been better.
My OH I sometimes call it (only cos he's a bit tight now and then, well actually, all the time)

withnell

If you go to any abbey branch, they can look up on their systems and give you a direct phone number for any branch, which in my experience they always answer pretty quickly!

div_ad

I confess I struggled to find the right place to post this.

It is relevant in that I wanted to save with Abbey and I also wanted to put off anybody else who was tempted to do that.

We could probably do with an 'Abbey complaints' thread!

isofa

Can only agree with you.

Abbey in my experience are a b* shambles, they screwed up several of my and my family's accounts, were thoughtless and rude to a relative who lost a spouse and all we encounted for a year or more was appalling service and rude staff. We closed all our accounts, and would never bank with them again. Considering one was a large business account - they did little to keep our custom.

I've had accounts with TSB since I was a teenager and never had a serious problem, and anything minor was sorted out very quickly.

Nearly every week the broadsheet Money sections on Sunday try to help people with continual Abbey problems. If they offered a 10% account I'd not go near them with a bargepole.

I now keep these type of accounts with private banks and the service and quality is outstanding.

D1zzy

They sent me the wrong account number and I transferred 10K into someone elses account. Really difficult to chase 'cos before they will do anything they want yr account no - but I only had the incorrect one. It did get sorted & I did get the money back - but it took hours on the phone; conversations with many different people all of whom knew nothing of previous conversations. I was not allowed to email anyone specific, and no-one was allowed to email me ( internal emails only) - which made tracking what was happening impossible. I think there was a vague apology - but not a hint of compensation. I did wonder how many others had been given the wrong account no - was I just the unlucky one.