How has she got away with this?

aspiration_2

Hi 'butali'

I understand your frustration with banks.

However you HAVE to go through complaint procedures in the first instance.

First the branch and then the central customer services. Likely that nothing will happen. At that point you have to make a decision as to whether to go to the FSA or court.

opinions4u

aspiration wrote: »

Hi 'butali'

I understand your frustration with banks.

However you HAVE to go through complaint procedures in the first instance.

First the branch and then the central customer services. Likely that nothing will happen. At that point you have to make a decision as to whether to go to the FSA or court.

For a regulated complaint I'd go directly to the central customer relations team.

I wouldn't take it to the FSA, as they don't deal with complaints. The Financial Services Ombudsman might be a more appropriate route, but only if the bank doesn't respond in a way that you consider fair and reasonable. As for court, that would be a waste of time and money in around 99% of cases, given the Ombudsman could deal with it for no cost.

Most banks will deal with this sort of complaint throughly.

But if the OP hasn't got it in him/her to pick up the phone and set the process in motion, there is little anybody working for the bank can do about it.

withnell

Many accounts have a 14 day cool-off period - maybe check your T&Cs