Any call centre/billing experts out there.

dunloadin

A quick question for you guys and gals I know are out there somewhere...did a check of a metering system the other day, two MPANS. Meter on MPAN 1 is a single rate with a standard SSC 801, second MPAN is a single rate supplying heating via a mechanical clock with 3 time slots. This meter had an SSC of 902.

Unfortunatley the customer was not in....pity as if they have a billing problem I would have done my best to sort it out....like nothing better as I can be a good bulls$##t filter for the customer!

What is SSC902 ? First time I've encountered it, just want to know so I can advise customers correctly (got a feeling it's an early Eco10 style system)

Feel free to PM if you want to keep your anonymity.

anniecave

domestic annual switched restricted hours tariff - so yes I think Economy 10

website to put you to sleep for sure...

http://www.ssepd.co.uk/SSEInternet/uploadedFiles/Power_Distribution/Technical_information/Charging_statements_and_lookup_tables/SHEPD_charging_statements_and_look_up_tables/SHEPDDCUSALookUpTables200809.xls

spiro

SSC 0902 provides electricity during the following periods; 01:00-09:00 (8hrs), 13:30-15:00 (1.5hrs) and 19:30-21:00 (1.5hrs) which makes it an E11 setup.

spiro

anniecave wrote: »

domestic annual switched restricted hours tariff - so yes I think Economy 10

website to put you to sleep for sure...

http://www.ssepd.co.uk/SSEInternet/uploadedFiles/Power_Distribution/Technical_information/Charging_statements_and_lookup_tables/SHEPD_charging_statements_and_look_up_tables/SHEPDDCUSALookUpTables200809.xls

To access the table I found you had to go to page; http://www.ssepd.co.uk/Sections/TechnicalandProfessionalInformation/RelatedLinks/ChargingMethodologies.aspx and then select 'SEPD DCUSA (look up tables)'

Vestra

Can you not ask your manager or someone in the company?

dunloadin

Thanks for the quick response...much appreciated.

Can you not ask your manager or someone in the company?

I could, but would get a blank stare. I'm sub/sub contracted and trying to get any response for any question is a bit like pulling your own teeth out. Will be moving over to work directly with the supplier next year, may be easier then...or maybe not.

spiro

If you follow this link and have a printer you can print of descriptions of all SSCs.

http://www.elexon.co.uk/marketdata/mdd/mddtables.aspx