thebedshop.com (based in Liverpool) - please help ..

tups_2

At the moment I am so frustrated and angry, we ordered our little 5 year old's bed five weeks ago today.
Making a long story very short (very very short), we are still yet to receive this £815.00 bed.
We were promised delivery within 6 working days on 4th March (all e mails) but still nothing.
I have got to the point now where my partner has been asking as this is now all too much.
Has anyone had any problems with this company or are we just unlucky?
I do not wish to bore you all with all the details but if you want to I can!!

tups_2

ps: this bed was ordered and paid for in full on 12th Feb 2009

shellsuit

Have they said what the reason is for it not being delivered on time?

lynzpower

Although you have ordered it, have you paid for it?

hollydays

http://forums.moneysavingexpert.com/showthread.html?t=1005249

Several more people with problems with them

They are also have a company called Remy furniture-and use the same testimonials for both sites..

shellsuit

Lynz, the OP said it was ordered and paid for in full on the 12th Feb (in post#2)

lynzpower

sorry, totally missed that bit

tups_2

Hello! The orignal reason was that they had no one in our area to deliver! They are in Liverpool and we are in Essex.
They said that they had no one in our area but when I checked with the bed manufacturer, they told me that 4 weeks after I had placed and paid for the order that they had not had clearance from The Bed Shop and that the order had always been in stock. The Bed Shop website stated delviery between 24 hours and 14 days if in stock.
We have been promised a call from the carriers for the last two weeks and still nothing. Aparently they are now going to delviery on Weds 25/03 but to wait for a call.
I doubt if this call will happen and to be honest, I don't care anymore as it is now getting beyond a joke!
I have never dealt with such a bunch of cowboys, both myself and my partner work in the transport, distribution and logistics industry and have never come across such an unprofessional company.
You can not phone them as this is only their sales line, you can only e mail, when you e mail they will only answer the ones they want.
I have contacted Trading Standards as well but all I want is this bed for our five year old (and it is a very nice bed aswell). I know when we eventually receive it (if we do) that it will probably be damaged or wrong ........ this has totally put me off internet shopping as I will never shop anywhere other than big know brand names again.

tups_2

GOOD NEWS - aparently this is being delivered this week ... fingers crossed .....