ALDI Customer Services - Delta Vacuum Cleaner

overworked_underpaid

I bought the Delta bagless vacuum cleaner from Aldi a few weeks back for £35 and after using it a few times realised how badly it was built. The dust container would open when you dragged the vacuum along the floor among a whole list of problems. I gave it the benefit of the doubt considering it was so cheap and used it several more times. Eventually I got fed up with it and took it back to Aldi for a refund. Unfortunately I had lost the receipt and was dreading the "we can’t refund without a receipt" sales pitch from the sales staff. I explained that I had put the receipt in a safe place and that I had misplaced it. As I had bought the vacuum on my debit card I said the best I could do was bring in my bank statement. After complaining how badly it was built and that I did not intend to buy the vacuum to return it the sales assistant gave me a refund. I have suspicious feeling that she knew of the problems and didn’t argue much.

I would like to give Aldi a thumbs up for their refund. But then again I'm not sure that they took it back because they knew of the fault with the vacuum cleaner in the first place.

RightRevBod

The only time that I have had to return anything to Aldi was a car radio. The radio was fine, but it just would not work with my car.

The deputy manager that I spoke to aldready had the money out of the till for the refund before I had told him the problem.

Customer service second to none.

the_devil_made_me_do_it

hmm, i have one of these vacuum cleaners. Mine keeps cutting out, so when I contacted Aldi about the garuntee, I was told that an agent would collect the cleaner, put it on test & if it worked ok, they'd charge me £14.99 to return it back to me. I mean on an initial test, of course it's gonna appear to be working ok. The garuntee on Delta items sold by Aldi is a joke compared to other manufacturers.

ngdragon

Aldi customer sevice service has gone dramatically downhill since 2006

nuttywoman

I bought one of those, when i was walking out of Aldi, there were people pulling up bringing theirs back, faulty.Guess what? an hour later we were doing the same,lol

computergenieuk

the_devil_made_me_do_it wrote: »

hmm, i have one of these vacuum cleaners. Mine keeps cutting out, so when I contacted Aldi about the garuntee, I was told that an agent would collect the cleaner, put it on test & if it worked ok, they'd charge me £14.99 to return it back to me. I mean on an initial test, of course it's gonna appear to be working ok. The garuntee on Delta items sold by Aldi is a joke compared to other manufacturers.

I think Aldi has robbed you illegally here. I am very sure that a person cannot and should not be outpocketed when an item has turned faulty under the sales of goods act.

chrisxr2

Used to work fo aldi, trust me whatever your customer service problem it will be fsorted. We had a lady buy some sosebushes adn plant them and go into hospital for a month. came into the store and said that she had had them for a month and they had died ( with no water surely not) refund given. they give you a priority card as an ald i employee and the number one most important thing as ann aldi employee is customer service. Iwas astonished at the things people tried on and that we were told to let them get away with.

username

chrisxr2 wrote: »

Used to work fo aldi, trust me whatever your customer service problem it will be fsorted. We had a lady buy some sosebushes adn plant them and go into hospital for a month. came into the store and said that she had had them for a month and they had died ( with no water surely not) refund given. they give you a priority card as an ald i employee and the number one most important thing as ann aldi employee is customer service. Iwas astonished at the things people tried on and that we were told to let them get away with.

In my experience, it was not until I got up to manager level that they did anything.

Here's my cautionary tale:

I bought a USB hub/card reader from them some while back and the port at the back had broke and come loose inside, and so the thing wasn't working. All within a few months. Had bought it from my home store (I go to uni away from home) and went to the one nearest to me. They told me to go and contact the helpline on the bottom of the device, but no amount of telling them the damn thing was broke and that no helpline would help (it was bl**dy obvious what was wrong with it, shake it and you could hear).

Not wanting to spend xyz pence per minute on an 0870 number, I emailed the company and got a reply a few weeks later; they arranged for a replacement ... from Denmark. Waited about 2 weeks for it to arrive, and guess what, they had sent me the wrong thing, despite me quoting all of the information on the information label on the bottom of the original (broken) device. Imagine my disappointment at trudging all the way to the post office to collect this package, and upon tearing it open, it was the bleedin' wrong thing!!!!! :mad: So, I got back onto the email to the company telling them they had sent me the wrong thing.

Meanwhile, I rang Aldi's head office, and the woman who answered the phone was very helpful, and she contacted the district manager of the store which I bought the product in, and she rang me back (which I think is unheard of in this day and age!). She too was very apologetic, and agreed to give me a full refund if I came back to the store I bought it from (apparently they can't do anything for stores which aren't on their patch).

Can't fault the fact I got a full refund and a callback from a manager, but why on earth did it have to take so much hassle?
Certainly, I'll be thinking twice before purchasing electrical items from there in future.

Browntoa

just had a good experience with them as well,

had one of their Deltan combination Microwaves since Jan 2008 , worked fine and used it alot , other day the outer casing of the door came adrift.Phoned the helpline , told it was not a repairable item and gave me a refund reference

went to my local store today and full refund to my card with no questions
/fuss

now off to find a replacement