Not happy with quality of carpet???

masonsmum

I bought a new liviing room carpet from a local General George in September so it is only 6 months old. However I am really unhappy with the quality of it, its difficult to describe but I can see loads of white threads coming up through the brown of the carpet as if they are unravelling

Can I do anything about this or is it too late?

latecomer

Have you tried talking to them about it, it should be under guarantee. Was it a very cheap carpet?

masonsmum

It cost me over 500 pounds including fitting

maninthestreet

masonsmum wrote: »

It cost me over 500 pounds including fitting

How much per square metrer did it cost?

foxy1960

you should first ask the shop manager to come and take a look at the problem, if he thinks there may be a fault with the carpet he can then ask the manufacturer to send a rep to look at the carpet.he may ask what sort of vacum you use on it.dont tell him you use a dyson type with a spinning brush even if you do.its there usual reason to refuse replacement.if they still refuse to replace carpet you can ask for an independent body http://www.carpetinspector.com/ to help

Little_Chris

I run a flooring business in the West Midlands. Your contract is with the retailer. I agree with Foxy - ask the retailer to inspect the carpet and raise a complaint with the manufacturer. The manufacturer will then normally arrange an inspection. Under the Sale of Goods Act you should expect a carpet of 'merchantable quality' and one that was 'fit for purpose' to last (or at least keep it's appearance) for longer than 6 months.

If it's a loop pile carpet you should never use an upright vacuum cleaner with beater bar. You should always use a cylinder suction only cleaner. It normally says this on the back of the carpet sample but people tend to miss it.

If it's a twist pile, velvet or similar it doesn't matter what type of cleaner you use.

underlay_guru

Can fully back up the above...I used to be a rep for a big flooring distributor, and my job involved inspecting carpet complaints in-situ. I can stress that we were most definitely fully impartial!

So the retailer should raise a complaint with their supplier, who should in turn inspect it. If the complaint is justified, the goods should be replaced!

At a vague guess, the complaint could be one of these

Over-laytex-ed backing: Too much latex adhesive in the carpets backing, penetrating the tufts,

Print-fault: This may happen if the carpet is a nylon print carpet. Some tufts may have not taken in the dye correctly, leaving white tufts, or white on the bottom half of the tufts,

Watch the guarantee: Some manufacturers 'guarantees' only cover wear and not appearance, however any carpet, no matter how cheap should last at least a year provided it has been fitted correctly and in the recommended locations. Good luck

masonsmum

Thanks for your replies. DH going to phone carpet shop at his break as Im too soft with these type of things.

Well let you know how we get on.