We’d like to remind Forumites to please avoid political debate on the Forum.
This is to keep it a safe and useful space for MoneySaving discussions. Threads that are – or become – political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
The Forum now has a brand new text editor, adding a bunch of handy features to use when creating posts. Read more in our how-to guide
BT Help Please ..... !!!
jasper2004
Posts: 77 Forumite
in Phones & TV
My contract ends in April (Unlimited Broadband & Calls Anytime) so i phoned BT up to see what they would offer.
I phoned Friday 6th March & spoke with a member of the retention team & we agreed the price & i requested the new agreement in writing before the contract started (a week later)
Nothing in writing turned up by the following Thursday, so rang retention team again who suggested that no order had been put thru & no record of my conversation :mad::mad: .... anyway ran through the scenario again, agreed the prices & she offered a new black hub to be delivered next day, with written confirmation of the contract to follow either by email or post before 19th March when this contract would start.
The hub turned up ok the following day, but i get a call from BT Broadband resolution department tonight stating that a problem had been forwarded to them to be resolved ... i explained that no problems as far as i know & that i was waiting for confirmation of new contract. After coughing & spluttering, the broadband price quoted seems to be incorrect, the telephone price plan & line rental also seems to be incorrect. I said i wasnt happy & that i wanted an email confirming exactly what they are offering.
I'm not holding my breath for anything in writing & dont really know where to go from here. I dont want to fall into the rolling contract trap for another year, so should i cancel ?? ... have i a chance of getting something in writing ??
Any advice appreciated folks
I phoned Friday 6th March & spoke with a member of the retention team & we agreed the price & i requested the new agreement in writing before the contract started (a week later)
Nothing in writing turned up by the following Thursday, so rang retention team again who suggested that no order had been put thru & no record of my conversation :mad::mad: .... anyway ran through the scenario again, agreed the prices & she offered a new black hub to be delivered next day, with written confirmation of the contract to follow either by email or post before 19th March when this contract would start.
The hub turned up ok the following day, but i get a call from BT Broadband resolution department tonight stating that a problem had been forwarded to them to be resolved ... i explained that no problems as far as i know & that i was waiting for confirmation of new contract. After coughing & spluttering, the broadband price quoted seems to be incorrect, the telephone price plan & line rental also seems to be incorrect. I said i wasnt happy & that i wanted an email confirming exactly what they are offering.
I'm not holding my breath for anything in writing & dont really know where to go from here. I dont want to fall into the rolling contract trap for another year, so should i cancel ?? ... have i a chance of getting something in writing ??
Any advice appreciated folks
0
Comments
-
Hi Jasper
I am really sorry that you have been unable to get this sorted out.
I have sent you a PM as I can get this looked into for you further.
Cheers
Craig
BT Support“Official Company Representative
I am the official company representative of BT. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"0
This discussion has been closed.
Confirm your email address to Create Threads and Reply
Categories
- All Categories
- 353.9K Banking & Borrowing
- 254.3K Reduce Debt & Boost Income
- 455.2K Spending & Discounts
- 247K Work, Benefits & Business
- 603.6K Mortgages, Homes & Bills
- 178.3K Life & Family
- 261.1K Travel & Transport
- 1.5M Hobbies & Leisure
- 16.1K Discuss & Feedback
- 37.7K Read-Only Boards