Scoring matrix - Can they do this

simpav

Hi

I've recently been put 'at risk' at my place of work and I have a question about redundancy scores.

I work in a customer service department where all the people in my section have worked in the company for a number of years and have had experience of varying departments and thus have the knowledge and technical skill to deal with queries relating to all of the companies products.

Recently a new set of products have come into our section through aquisition and a separate customer service area was created just for those, and a new person was taken on to work in the area.

The pool for redundancy contains the people from both customer service areas.

Now , looking at the scores the person in the new area has scored less favourably than the rest of us in terms of product knowledge as she only has experience of the one company product but when you look at the scores for technical experience the person has scored at the top of the scale, higher than some of the people in the main area who have built their technical skills over a large period of time.

The technical skills required in the newly created role are no different to those in the main area and the new person has nowhere near the technical knowlege that the rest of the people have.

It would appear that although the product knowledge has been scored in comparison to the rest ofthe pool, the technical skill score has been scored on an individual basis for that person, as she has enough skill to perform her role, and not as a comparison to the pool.

Surely this is incorrect, if you're in a pool the scores should be as a comparison in the pool?

thanks in advance.

nomoneytoday

I would ask if all the scores are based on defined criteria, rather than subjective?

simpav

Thanks for the reply.

I believe the managers were basically asked for an opinion as to what level each person was performing at in terms of knowledge and technical ability, there were no defined criteria.

CFC

There do need to be objective criteria to refer to. Ask on what basis the individuals were scored. If there are no objective criteria, the company are putting themselves into a difficult position.

simpav

As I mentioned in my original thread there the pool covers two separate parts of the customer service function.

Lets assume for the time being that they have applied objective criteria to come up with the technical ability score, Could they apply different objective criteria within the same pool for the separate parts or do they have to apply the same criteria to the whole pool as by putting everyone in the same pool they must feel the jobs are related