We’d like to remind Forumites to please avoid political debate on the Forum.
This is to keep it a safe and useful space for MoneySaving discussions. Threads that are – or become – political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
Direct Debit guarantee?? time limit?
LilacPixie
Posts: 8,052 Forumite
Can anybody tell me if there is a time limit on the direct debit guarantee thing.
I feel like a right plum, I save monthly for the projected cost of our car and home insurances in a seperate bank account that I don't use on a regular basis. I have statement set to online only but TBH I forgot my log in details a long time ago because I had no real need to check the account regularly.
Anyway I asked for the security details to be reset and sent to me and they arrived yesterday.
To my shock and amazment a company called 'policy admin servs' has been debiting £9.99 per month from my account since 4th April 2007!!! I feel such an idiot for not checking before.
I googled 'policy admin servs' and it threw up a link for a company that apparently deals in mobile phone insurance. I called the number on their website and a very nice woman tried to search for an account using my name and address which drew a blank. I then gave her the referance number that shows un on the direct debit controls section of my online bank and that also drew a blank
She suggested I contact my bank.
I called my bank and the man there made sure the DD was cancelled from today onwards but refused to pass to a department who deals with fraud as he said it is probably a 'keying error' because there is no other suspicious activity and I should write and request all payments be refunded to me unter the 'direct debit guarantee' but he thinks there is a limit of 3 months. Is this true? The bank is RBS.
I feel like such a fool,
I feel like a right plum, I save monthly for the projected cost of our car and home insurances in a seperate bank account that I don't use on a regular basis. I have statement set to online only but TBH I forgot my log in details a long time ago because I had no real need to check the account regularly.
Anyway I asked for the security details to be reset and sent to me and they arrived yesterday.
To my shock and amazment a company called 'policy admin servs' has been debiting £9.99 per month from my account since 4th April 2007!!! I feel such an idiot for not checking before.
I googled 'policy admin servs' and it threw up a link for a company that apparently deals in mobile phone insurance. I called the number on their website and a very nice woman tried to search for an account using my name and address which drew a blank. I then gave her the referance number that shows un on the direct debit controls section of my online bank and that also drew a blank
She suggested I contact my bank.I called my bank and the man there made sure the DD was cancelled from today onwards but refused to pass to a department who deals with fraud as he said it is probably a 'keying error' because there is no other suspicious activity and I should write and request all payments be refunded to me unter the 'direct debit guarantee' but he thinks there is a limit of 3 months. Is this true? The bank is RBS.
I feel like such a fool,
MF aim 10th December 2020 :j:eek:
MFW 2012 no86 OP 0/2000 
0
Comments
-
Did you take out a contract phone around April 2007? I ask because I got signed up for a direct debit for the same company without my consent after picking up a phone at Phones 4U, and it sounds like it could be the same deal.0
-
Hi Shelfstacker.
I do have a mobile from phones4u but think that was mid 2006 and that comes of my bills account. I will dig out the paperwor and double check.MF aim 10th December 2020 :j:eek:MFW 2012 no86 OP 0/2000
0 -
Did you manage to resolve this? I've just noticed I'm paying 'policy admin servs' 6 quid a month and I'm not really sure why either!0
This discussion has been closed.
Confirm your email address to Create Threads and Reply
Categories
- All Categories
- 352.5K Banking & Borrowing
- 253.7K Reduce Debt & Boost Income
- 454.5K Spending & Discounts
- 245.5K Work, Benefits & Business
- 601.5K Mortgages, Homes & Bills
- 177.6K Life & Family
- 259.5K Travel & Transport
- 1.5M Hobbies & Leisure
- 16K Discuss & Feedback
- 37.7K Read-Only Boards