sky billing cant add up!

spider125

just checked mysky statement and I have been overcharged! my package should be movies free for 3 months but I have been charged £35.50 for this then I have credit for line rental of £7.74 and broadband £5.00 cr this brings the total to £22.76
Ihave calls with line rental of £3.28 the amount due was £38.78 ????? I queried this with sky who gave me a refund of £8.00 am I missing something here!!!
I took free line rental for 3 months on 5th Feb and the offer to upgrade to free movies at th end of feb for 3 months, why cant sky add up! I would like to warn everyone to check their bills

Pink_fluff

Maybe they are only human and simply made a mistake?

spider125

i didnt get that imprssion when I rang it wasnt the scottish call center rather sounded like a hot country!! I am going to scan the forum for the other telephone numbers I have the letter and ref of the free movies but they said they had no offer! *******s

Pink_fluff

I'm Scottish and not sure what I think of your post.

Pink_fluff

There is a distinct difference between a scottish accent and somebody based somewhere in a different continent!!!

spider125

I dont mean to offend its just I prefer to speak to someone in this country( call centre in Scotland i beleive) rather than an asian call centre! I have contacted sky before and when ever I get through to the scottish call centre they are more than helpful, and can quickly answer the problem I have no problem with accents but the foreign centre has difficulty with mine! ( broad lancashire and proud) so I do apologise to pink-fluff

missymugwump

PC gone mad again
Why is it in this country that you can't say you prefer to speak to someone who speaks fluent english without someone implying something

I find the Sky Indian call centre VERY frustrating !!!!!! all to do with the nationality but they seem to only be able to quote from a series of screens and if its not on their screen they struggle its like going through one of those flow chart things if answer yes move to this screen
The scottish call centre I have never had this problem with

Its not racist to want to speak to someone who understands you especially as OP said if you have a broad accent yourself

missymugwump

Pink_fluff wrote: »

I'm Scottish and not sure what I think of your post.

You should think Spider125 was trying to be PC but obviously failed in your eyes
I think everyone else reading would know exactly what he mean't

Simply that it wasn't in Scotland in his opinion
:cool:

spider125

to more PC he is a she!!!!!! lol

Pink_fluff

Thanks Spider

missymugwump

:eek: quite right
One should have said "they"

:rotfl: