Returning Unused Clothes without a Receipt?

Art_2

The shop doesn't have any liability to you as you were not the purchaser. Equally, as there is nothing wrong with the goods they don't have to do anything at all and any offer by them to issue a credit note is purely a goodwill gesture.

Shops have to protect themselves from unscrupulous people who steal things and then try to obtain money back from them. Whilst this may not be the case here they have to be alert to it.

Regards,
Art.

Pollycat

soolin wrote: »

This is one of the most common misconceptions about consumer rights, the idea that we have a 'right' to change our mind and get a refund. The times I have stood in shops and heard the person in the queue in front of me say 'I know my rights and I want a refund as I have changed my mind'..um , no.

Shops such as Next, Primark and M&S who DO give refunds just because 'you've changed your mind' have led many people to believe that legally ALL shops have to do the same.
WRONG!

My first action would have been to contact the person who bought the coat and explain that it doesn't fit and ask if there's any way that they could take the coat in and get a refund for the full price.

If this isn't an option, I'd either:
grab the manager's offer of a refund at the reduced price
sell it on ebay if you think you can get more that the £5.99 refund on offer.

FuzzyMonkey

Like originally stated i only wanted advice because i have never encountered this before because as someone else has mentioned other shops dont have a problem with it thats why i was unsure.
But to the other posters who want to misread what i posted and make presumptions then you are not helping with my query.
Obviously i didnt want to post up the ins and outs and if i could get the receipt then i would.
I am quite aware what receipts are for.
When someone is saying to you that "you could of' stolen" instead of more appropriately saying "other's steal" then yes i find it insulting.
I will be asking the person to go in with their debit card, i merely asked if it was true ie. can this be done.
I will "get over it and move on" now that other members have been helpful enough to answer my original post.

hollydays

Think I would be cross if someone said I could have stolen it too,I think that is your issue here,not the other issue.

Art_2

M & S used to have one of the most relaxed returns policies in the High Street. Some years back they realised they were getting ripped off and had to tighten their approach to returns. People were just taking advantage of them in so many ways.

Regards,
Art.

missymugwump

The M&S policy also created a total nightmare for independant retailers

People took it as being law instead of an individual policy
It has caused stand up rows in shops all over the country just ask any shop assistant/owner/manager

Bloody M&S

max2009

Some people were making over 100k a year by stealing clothes then taking them back for refunds.