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Dyson - after sales brilliant
RedBern
Posts: 1,237 Forumite
Quick to complain and trying to be quicker to commend......
I've had a DC07 which I'm more than happy with - had it for a few years. A couple of years ago I wanted a new filter and when I gave the number off the machine they said there'd been a recall on the model and could then come out and 'put it right'. They did, at no cost to me and I had a new motor, filter and the clear bit that holds the dirt (can't think of what its called!!).
Anyway had a problem last week with a loud noise from the roller at the front. Rang the helpline and held the phone to the dyson (!) and she diagnosed faulty clutch. £18 delivered - but with no instructions - so I went on Youtube and there's a 10 minute video of how to replace the clutch. Absolutely brilliant! Works like new again.
I've had a DC07 which I'm more than happy with - had it for a few years. A couple of years ago I wanted a new filter and when I gave the number off the machine they said there'd been a recall on the model and could then come out and 'put it right'. They did, at no cost to me and I had a new motor, filter and the clear bit that holds the dirt (can't think of what its called!!).
Anyway had a problem last week with a loud noise from the roller at the front. Rang the helpline and held the phone to the dyson (!) and she diagnosed faulty clutch. £18 delivered - but with no instructions - so I went on Youtube and there's a 10 minute video of how to replace the clutch. Absolutely brilliant! Works like new again.
Bern :j
0
Comments
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Surely if it came with no instructions that's not brilliant! It's more like Youtube's after sales is brilliant.Wedding 5th September 20150
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