Virgin Media Problems - moving home

punky__56

I've just had a very irrate call with virgin media where it appeared they were having a party. With air horns and party music in the background (just to rub salt into my wound!!)

So i found out yesterday my landlord has the flat i'm renting not only on the market but sold and needs us out on the 1st of May. This creates a major problem for us. As we're moving to Manchester in August and from many phone calls today i cant find any flats in our budget with a 3 month lease to take from the 1st of May. So we've come up with a solution of moving in with my partners parents, who already have sky/ two broadband and two phone lines.

I phone Virgin to say is their any chance we can put our account on hold until 1st August where we will need them again... i got a straight forward no.

Thinking on my feet i thought well i'll just move it to my OH parents (if i'm paying for it i'm damn right going to use it!!) But i cant do this either because they're not in a cable area so we need a BT phone line so we can use the BB but without a cable area we cant use the TV channels or the phone line. So i'd be paying £21 to Virgin and £11 to BT just to get BB somewhere that already has BB.

I realise i'm still in contract so they're well within there rights to make me pay for it but this seems completly unreasonable!! Is there any other ideas or angles anyone has that i can use?

Thankyou!!

[Deleted User]

How long do you still have on your contract with Virgin?

I'm not at all sure, but surely they can't force you to take on a new contract in a non-cable area if you originally signed for cable services?
I know they can say that Virgin is available to you down your BT line, but that is not what you want, nor what you originally signed for.

I would suggest ringing back, not mentioning your move just now and changing your current cable services down the bare minimum package/service, or just changing to a phone line - anything that is so cheap that in the worst case senario you would only have to pay X amounts of months left at £cheap tariff.

Good luck with the house move!

punky__56

I took it out in November so i still have 7 months left on it.

They say that what i have is the lowest package avaliable - i pay £21 for BB, phone and tv and i cant lower this anymore.

I guess i'm completely stuck with paying £21 a month for nothing.

macman

Can you 'sell it on' to anyone else you know?
They can hold you to your contract, but I'd try them again and mention that if they are unreasonable you will not be taking Virgin at your new property...worth a try.
Just out of interest, why do your partner's parents need 2 bb connections?

Tammera

i dont know if this helps, but i went through a homeless period and was moving around a few bedsits quit a number of years ago. i phoned ntl and told them i would be moving and i was still within contract period, what would happen if the place i moved to did not have ntl access (was a big issue back then) i was told, if they cannot provide the service to me when i move, i do not have to pay for the contracted service.

not sure if this helps you but thought id mention it.