Ombudsman has ruled in my favour but.....

AverageJoe_4

~Brock~ wrote: »

Not sure that you realise this, but I do agree with most of what you said, which is why I only quoted part of your original post.

Banks are not obliged to pay out cash over and above clearing arrears on loans or unauthorised overdrafts. That's the bit I am talking about, and appears to be confirmed by the Ombudsman page that I linked to.

Yeh I know, PPI is not the same though.

Banks are not obliged to make a cash payment where a PPI refund is concerned, but they cannot refuse that method if requested by the client, whereas they can refuse that method where bank and CC charges are concerned.

mikeb222

How do I prove that case to them when they send me the letter?

Also, the ombudsman said 2without delay". It's been 2 weeks already and not heard a thing?

masmit

mikeb222 wrote: »

How do I prove that case to them when they send me the letter?

Also, the ombudsman said 2without delay". It's been 2 weeks already and not heard a thing?

mike,
if they are paying ppi as mis-sold you were never in arrears & should not have any charges applied too your account. get all charges removed from the loan. they owe you not the other way round.