We’d like to remind Forumites to please avoid political debate on the Forum.
This is to keep it a safe and useful space for MoneySaving discussions. Threads that are – or become – political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
The Forum now has a brand new text editor, adding a bunch of handy features to use when creating posts. Read more in our how-to guide
Direct Line Car Insurance - "Our computer is CRAP" - Their words!!
StevieB123
Posts: 1 Newbie
On receiving my car insurance renewal today from Direct Line, I tried the various comparison sites and very quickly found cheaper quotes.
On phoning Direct Line, I was put through to a 'loyalty rep' who very quickly took £40+ off my quote.
When I suggested I was slightly annoyed that it was easily possibly to reduce my quote by just phoning up I was told this was possible because he had been able to override the computer system manually by imputting further information.
On suggesting that this didn't seem like a very good computer system, I received the reply, "I KNOW, OUR COMPUTER SYSTEM IS CRAP!"
I asked if I could quote him on this, on this web site (which he hadn't heard of) and he said YES!!!
Well there we go.
And Direct Line - if you want to verify the conversation - ask and I'll tell you what time and date to listen to your tapes! WELL DONE FOR YOUR HONESTY!!!
On phoning Direct Line, I was put through to a 'loyalty rep' who very quickly took £40+ off my quote.
When I suggested I was slightly annoyed that it was easily possibly to reduce my quote by just phoning up I was told this was possible because he had been able to override the computer system manually by imputting further information.
On suggesting that this didn't seem like a very good computer system, I received the reply, "I KNOW, OUR COMPUTER SYSTEM IS CRAP!"
I asked if I could quote him on this, on this web site (which he hadn't heard of) and he said YES!!!
Well there we go.
And Direct Line - if you want to verify the conversation - ask and I'll tell you what time and date to listen to your tapes! WELL DONE FOR YOUR HONESTY!!!
0
Comments
-
and?....they are a top company and provide top coverHi, we’ve had to remove your signature. If you’re not sure why please read the forum rules or email the forum team if you’re still unsure - MSE ForumTeam0
-
They will have just added a %age loyality or retention discount then refreshed the quote.
Insurance systems are designed like this, if you don't ask you don't get.I beep for Robins - Beep Beep
& Choo Choo for trains!!0 -
They (RBS) are not much better at investing money either...
P.S Most Insurers have cheaper prices for new customers to entice them in which are subsidised by the existing customers who do not shop around...0
This discussion has been closed.
Confirm your email address to Create Threads and Reply
Categories
- All Categories
- 354.4K Banking & Borrowing
- 254.4K Reduce Debt & Boost Income
- 455.4K Spending & Discounts
- 247.3K Work, Benefits & Business
- 604K Mortgages, Homes & Bills
- 178.4K Life & Family
- 261.5K Travel & Transport
- 1.5M Hobbies & Leisure
- 16K Discuss & Feedback
- 37.7K Read-Only Boards