Argos TV repair - how long is reasonable

richleeds

Hi

Bought a TV from Argos 8 months ago and it has developed a fault. Took it into store hoping for a replacement but they decided to send it off for repair - fair enough. However it has now been away 3 weeks. How long before I should ask for a replacement or refund? I am sure legally they can keep it for a "reasonable time" but at some point they either have to return it fixed or replace it and I think 3 weeks is getting near that threshold.

Thanks

Rich

zenseeker

Have you actually tried phoning them for an update on the progress of the repair?

McKneff

Yes i think a reasonable enought time has elapsed for you to contact them

richleeds

zenseeker wrote: »

Have you actually tried phoning them for an update on the progress of the repair?

Yes, frequently and they dont have one!

finbow

I recently did a claim through argos with a product I'd taken insurance out on and was told that it was upto 6 weeks and personally I think thats a reasonable amount of time to repair something, as it can take 3 weeks easily to get parts.

richleeds

I went in 3 weeks to the day and it still wasnt back so they called the repair centre and it had been repaired but then "lost" in the Argos system so I got a credit to spend instead.

djb215

What is the cat number/model of the television?

The advisor should have informed you that it may be upto 16 working days. It is dependant on part availability/service time etc. If you haven't got it back soon give the store a ring. I know that my boss usually gives a replacement if the TV has been away longer than 16 working days.
The number of the store is: 0845 1657 *** - replace the 3 stars with the 3-digit number of the store you returned it to.

Best of luck.

richleeds

Thanks, im not sure now as its not in the current catalogue and the store kept the receipt when they gave me the gift card.

freaky3434

Sorry to dig up a bit of an old thread but I've got a similar problem with my ipod and I've been told it will take 5 weeks ( 2 weeks from now to have it repaired ). The ipod was the 1st gen touch from the older catalogue and isn't listed anymore. Am I entitled to asking for a replacement/ credit? Any advice would be great thanks.

FT

djb215

Did the store you took it to say it would take 5 weeks? That seems a little extreme as iPod returns are usually a quick (1-2 week) turnaround.

You wouldn't be entitled to an automatic replacement/gift card as you've had some enjoyment out of the item and you've got to give Argos time to send it off, but 5 weeks sounds a bit extreme!

Double check the 5 weeks thing, usually it's upto around 16 working days max, and as far as I know there's no delay with the repair agents. (if any of my fellow Argos colleagues could back me up with this one, I can't remember if it's Apple or Regenersis)

Hope this helps!!