Overpayment refunds from ATLANTIC

Jake'sGran

I changed to Atlantic (part of southern Electric I think). The monthly amounts seemed expensive at £80 and £60 but must have been based on past usage. I then applied for their "social tariff" as I have a heart condition and really suffer in cold weather (warfarin). They responded very quickly, approving the reduction but at the same time we had cavity wall insulation done. What a difference! Now we seem to be in credit all the time. They say they will carry these amounts forward but as it was about £400 in total I told them to send it back to the bank. They did this and the monthly DDs are now much reduced.
Just wanted to tell you that it is a good company and the service is excellent with emails and calls returned promptly. Also, I can see my bills on line.

tripled

SSE are usually one of the better ones (best of a bad bunch?).