Carphone Warehouse - Refund

clairem1978

Hi,

A mobile phone handset only was purchased for me by my mother (Samsung G600) and after having it only 2 days I have found that the reception on it is really bad.
I called the CPW to see if I could swap for another and they have advised I can only swap for another Samsung G600 and if the same thing happens 3 times then I can get a new model of phone. Not happy at this as I have had the phone such a short period of time and just want something else now as if it doesnt work afetr 2 days why would it work any longer???

My mother also purchased insurance on the phone and when I called to see if we could have a refund on this I was told no as it is for that specific phone and if I change it I lose the insurance. I have made enquiries into this and have found that it is completely untrue you have 14 days to be entitled to a full refund if you change your mind about it.

Please can you advise if there is anything I can do A) to get a full refund and just not have anything more to do with CPW or to have an exchange done straight away for a new model of phone.

geordie_lass_2

Are you certain that the phone is faulty or is the network coverage poor in your area?
Carphone Warehouse phones are unlocked to any network so you could try a different SIM card from another network and see if the reception is better.

clairem1978

I have had pther phones and they have all worked okay.

Also had this make and model before 2 years ago (mum wasnt to know) and it was bad then as well!!

The network I am on I have been on for ages - really good service etc from them so dont particularly want to change that!