Walsh Western - Dell's Delivery Company

sarah_elton

So, we ordered a Dell PC and all was fine until Dell passed it on to Walsh Western; their delivery company.

They phoned us yesterday and we agreed a delivery for today. OH has had to work from home in order to take delivery. Driver arrives, and it's 1 box instead of 3. We then discover the other two were "misrouted" (put on wrong van) and are now in Croydon!

Delivery driver was equally unimpressed as he's independent, and Walsh Western only pay him once for the job despite the fact he'll now have to return tomorrow with the other two boxes.

OH phoned Walsh Western to say that it was their mistake and they had to get the boxes to us today as he's had to stay home from work. They can't do that so now he's trying to find out if he can work from home again tomorrow.

:mad:

deanos

Mistakes happen, thats life

Torby

deanos wrote: »

Mistakes happen, thats life

more and more with Dell now....don't know whats changed....but their PCs are getting more expensive as well

sarah_elton

Torby wrote: »

more and more with Dell now....don't know whats changed....but their PCs are getting more expensive as well

Thanks to this site, I found a 10% discount code, went through Quidco, and put it on my 5% cashback Amex card. And Dell had reduced the model already. So the price was pretty damn good and we couldn't get a comparable spec/component quality for the same money anywhere else!

OH is in trouble with his boss for needing to work from home again tomorrow. If they mess up again neither of us can be there next week so let's just hope they get it right. Googling Walsh Western doesn't inspire confidence.

impster

Does anyone have a telephone number for Walsh Western - I'm not going to call a 10p/minute line as I've heard they just keep people holding on.

Any ideas (expecting a delivery since yesterday...)

Thanks

Impster

peter_the_piper

Say no to 870 in google

impster

Tried that one - doesn't work.

I eventually got through to their head office - when I asked for an alternative to the 0871 number (at 10p/min), I was told the following:

"It's a premium rate number for a reason"...

New2u_2

I'm a simple guy. If you have a problem, do what I did & send a polite, but clear letter of complaint to Michael.Dell@Dell.com. That was after bouncing around eight Dell phone numbers.

That is (was) one email that is monitored. I got a prompt response.

Simon

PinkLipgloss

Count yourself lucky they got your address right! They delivered my order to 6 Blah COURT instead of 6 Blah ROAD (delivery information clearly states Road).

I'm stressed out trying to sort it out. First neighbours lied to me, then changed their story and stated I can have it back in 2 weeks as their daughter has it at her house - and she's on holiday!

DELL have stated that they need confirmation from Walsh Western that it was mis-delivered before they will send me replacement laptop! They claim they will be able to do that tomorrow - time will tell! It was a present for mums birthday - argh!

nomoneytoday

Torby wrote: »

more and more with Dell now....don't know whats changed....but their PCs are getting more expensive as well

The GBP exchange rate was ruined by the ex PM and his croonies?