It depends who you speak to.......

robjo2

As my 0% period is due to end next week with Lloyds Advance card (originally 18 months at 0%), I paid off the balance and phoned to close account - or take another 0% period.
First person I spoke to didn't know if further offers were available. Next person said that 0% offers were only available to new customers. I accepted this and asked to close card; she had to transfer me to another department to do this. Here I explained again what I was trying to do; "Rubbish!" he said when I told him I couldn't get an extension.

The upshot is that I have a further 6 month 0% period, credit limit £15k and no fee for BT! Needless to say I have already made good use of this!!

blacksta

Very true my friend. I think it always good idea to always take a reference number or name of the customer agent. My story ( I was recently offered 7.9%for lob on Monday by Tuesday when i was ready to action non of the staff members could confirm the offer got very !!!!!! but finally it went through on Wednesday after kicking up a fuss)

Bokken_2

That is great
It really is worth asking to go through to the customer retention department A&L recently gave me and the misses another 6mth @ 0% on two cards .