Welcome Finance Charges - Plz Read

bettykitten_69

To anyone with an account with welcome finance, please check your account for charges.

It is stated within their own policy that they can NOT apply charges to a customers account for leaving messages.

£10 for a phone call has to be if they have spoken to the customer
£25 for a home visit if they have spoken to the customer or it has been prearranged and the customer was not present.

They also list a max number of charges which are set per customer not per account -

Phone call £10 max 4 per month
Letter £10 max 4 per month
Home visit £25 max 1 per month

TOTAL OF= £85.00

Please check your accounts if there are charges these have to be documented on their system for them to state you held a telephone conversation with them, if you did not they should not be charging you.

Also if you receive any hand written letters left through your door after a home visit, these letters are not authorised by welcomes compliance team and would urge anyone who has one to send it to their compliance dept in Nottingham.

You could also see a £50 charge on your account for what they call a skip trace, I would request proof of this as they can simply complete a credit enquiry (which does not cost them £50) to enable them to find you in the event you have moved and not told them. They are not authorised to complete skip traces with in their local branches untill the account is sent to what they call their Local Managment branch which means your account is over 60 days in arrears.

Hope this helps anyone with an account with the cattles cowboys.

di3004

bettykitten_69 wrote: »

To anyone with an account with welcome finance, please check your account for charges.

It is stated within their own policy that they can NOT apply charges to a customers account for leaving messages.

£10 for a phone call has to be if they have spoken to the customer
£25 for a home visit if they have spoken to the customer or it has been prearranged and the customer was not present.

They also list a max number of charges which are set per customer not per account -

Phone call £10 max 4 per month
Letter £10 max 4 per month
Home visit £25 max 1 per month

TOTAL OF= £85.00

Please check your accounts if there are charges these have to be documented on their system for them to state you held a telephone conversation with them, if you did not they should not be charging you.

Also if you receive any hand written letters left through your door after a home visit, these letters are not authorised by welcomes compliance team and would urge anyone who has one to send it to their compliance dept in Nottingham.

You could also see a £50 charge on your account for what they call a skip trace, I would request proof of this as they can simply complete a credit enquiry (which does not cost them £50) to enable them to find you in the event you have moved and not told them. They are not authorised to complete skip traces with in their local branches untill the account is sent to what they call their Local Managment branch which means your account is over 60 days in arrears.

Hope this helps anyone with an account with the cattles cowboys.

Thank you so much for posting this....:T , I know this post will be appreciated by many.;) Cheers. XX