Grr Alliance and Bloomin' Leicester!!

hieveryone

Hi everyone,

I am claiming against Alliance and Leicester for their absolutely ridiculous charges (£5 per day! :eek: ) for what, in all honesty, was their mistake in the first place.

Anyway, I am a student at the moment with not much money to spare so I sent off the financial hardship forms. I then received a letter saying they had not received these and if they didn't hear from me they would assume I no longer wanted to claim. (this was inbetween me sending them so I assume there's an overlap)

I tried to call them today and was on hold for almost an hour! Eventually just hung up! But they are going to end up adding more charges so I wanted to speak to them to see if they received the letter.

What do you do in this situation? Do I just leave the charges to build up? I have absolutely skint myself putting money into the account but at £5 a day it is just too much (i.e. 30 days x 5 - £150!!)

Thanks

hieveryone

Bump - anyone have any idea?

natweststaffmember

Give em a call(I suspect that the best time might be between 2:30 and 3:30pm(school run).

hieveryone

My original post said ^^^ 'I was on hold to them for almost an hour' - not willing to spend that amount of time again on the phone. They said they had received the forms but are on a backlog.

oscar52

I tried to claim these before (and asked fore advice on here) unfortunately I didnt get very far, but didnt take it any further - ie the ombudsman

natweststaffmember

hieveryone wrote: »

My original post said ^^^ 'I was on hold to them for almost an hour' - not willing to spend that amount of time again on the phone. They said they had received the forms but are on a backlog.

Then you have to wait then. Was suggesting what I thought might be a good idea based on the fact that you spent an hour on the phone. When you get an update, post again, and hopefully if you need further advise then I can try and advise.

natweststaffmember

oscar52 wrote: »

I tried to claim these before (and asked fore advice on here) unfortunately I didnt get very far, but didnt take it any further - ie the ombudsman

Oscar, what happened to you?

oscar52

They basically said tough - when I pointed out the equivlent interest rate (which is what it replaced) they stated my arguement was irrelavent

natweststaffmember

oscar52 wrote: »

They basically said tough - when I pointed out the equivlent interest rate (which is what it replaced) they stated my arguement was irrelavent

I would agree with that interest rate argument as well. You were claiming back bank charges, right?

hieveryone

Alliance and Leicester seem to be one of the worst offenders - £5 PER DAY!! Mental!

Teacher2301

hieveryone wrote: »

Alliance and Leicester seem to be one of the worst offenders - £5 PER DAY!! Mental!

Not sure I'm following this thread but have A&L now changed their 50p per day overdrawn rate for direct account customers?

I thought that they would charge up to a max of £5 in any one month for using their overdraft facilities...has something changed or have I just got the wrong end of the stick on this thread??? Apologies to the OP - I just assumed that you thought it was £5 a day which it isn't, is it?