Swinton trying it on

dacouch

They cannot refuse to provide the information, it is a legal requirement under the Data Protection Laws. I would suggest reporting them using that link I provided.

The fact they won't provide it would indicate they may have something to hide.

Try ringing their head office and asking for their "Data Protection Officer", explain the situation to them. They should be aware of their responsibilities and arrange this for you.

Here is a quote from the relevant government wesbite.... along with the link

Q: Which Act allows me to get my personal information? And can they charge me? The Data Protection Act 1998 gives you the right to apply for a copy of your personal information. You will need to put your request in writing, by letter or email, and send it to the person or organisation you believe holds this information. Make sure to put your name and address and keep a copy. It is a good idea to make clear you are asking for the information under the Data Protection Act 1998.
Yes, under the Data Protection Act they can ask for a fee of up to £10.00 for each request made.
http://www.ico.gov.uk/Global/faqs/data_protection_for_the_public.aspx#f5EED57A6-1B5C-4032-A7A3-22ECBBF66D3D

madmoe_2

I did complain and have 2 posting proof sent to there head office and at the same time sent a copy to the FOS I been to court the CPS did not go with the case the court find in my favor and the case is dropped but that don't say Swinton would listing at all my main finding was is they got it all mixed up and that after deign by my with a friendly POLICE OFFICER the car that my insurance swinton changed my cover by mistake was in facet insured to another address not mine as swinton claim the person own the car have the same surname but first name start with Z mine start with A on a key board the A is above the Z .
I wait and see what the FSO finds are and if nothing I am going go to court sure only then some media program would see how much all of us can end up the same with BIG BOYS having the right to ruin your life and get a way with it.
AS I SAID BEFORE I WOULD NEVER USE SWINTON EVEN TO TIE MY SHOE INSURANCE OR EVEN IF THEY GIVEN IT FREE.

dacouch

What may have happened in your case is brokers / intermediaries use computers that normally file clients under their name. So they may have altered your policy by mistake instead of the person with the same surname but different initial (I've seen it happen before).

Like I said before I would recommend you get a copy of your file from Swintons under the Freedom of Information Act. There will probably be notes from their staff on their as to whats actually happened.

olly300

dacouch wrote: »

What may have happened in your case is brokers / intermediaries use computers that normally file clients under their name. So they may have altered your policy by mistake instead of the person with the same surname but different initial (I've seen it happen before).

Like I said before I would recommend you get a copy of your file from Swintons under the Freedom of Information Act. There will probably be notes from their staff on their as to whats actually happened.

It's the data protection act not the freedom of information act.


Data Protection is information about yourself that companies and organisations hold.

Freedom of information is information about the going ons of public bodies.

And the OP needs to send their letter to the Data Controller of Swinton and send the letter by recorded delivery in case Swinton decide not to play ball. To avoid delays and the company mucking you around a £10 cheque should be enclosed with the letter, state you have done this and put the cheque number in the letter. Swinton have 40 days to provide you with the information.

https://www.ico.gov.uk has more information about about what to do. They don't say include the cheque but experience has taught me this speeds things up greatly.

ijgreer

Back to the original topic of conversation, a letter from your previous company detailing how many years no claims bonus you went to them with should be sufficient proof of your 9 years.

If you use an aggregator website i.e. moneysupermarket, gocompare etc. They do not word it right, a lot of people make the mistake of entering the wrong no claims bonus.

From the companies point of view, it was you that entered the wrong information so they'll just keep charging you on that basis.

dacouch

olly300 wrote: »

It's the data protection act not the freedom of information act.

Thanks for that, I had the freedom of information act on my brain as I'm doing one for my mate at the moment. It is of course the data protection act