Where do I stand and what should i do?

reliable65

Me and the wife st up the 10 % regular saver with the halifax last June

We both also put £5000 in what we asked for was the Gaurenteed saver reward as it meant getting 12% on the regular saver

I have now checked my online banking and it seems that the cashier never put the £5000 each into the Gaurenteed saver reward but instead put it into the nominated account that was automatically set up when the regular saver was set up

Im gutted about this as surely its their fault and it looks obvious that £5000 was supposed to be put in Gaurenteed saver reward to get the 12%

Any ideas / suggestions what i can do?

Should I go to the financial ombudsman ?

nzseries1

You can't go to the financial ombusman until you've complained formally to Halifax and given them a chance to respond. That should be your first course of action.

Give them a chance, they might be understanding!

reliable65

ok cheers will make an appointment

any pointers to help rectify this mistake???

Milarky

reliable65 wrote: »

ok cheers will make an appointment

any pointers to help rectify this mistake???

You don't need to make an appointment - you can just write to them about this. The fact seem fairly straightforward; a mistake was made, they did not act on your instructions and it was fairly obvious why you gave them £5000.

reliable65

Thanks will get writing lol

Lokolo

[FONT=Arial, Helvetica]Write to us at:[/FONT] [FONT=Arial, Helvetica]Halifax, Customer Relations, PO Box 548, Leeds LS1 1WU

^^ the address you will need
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