Damaged item from Hong Kong - Help!!

emmatthew

I bought an MP3 player suppose to be from London but it came from Hong Kong.

The problem when it arrived the screen is cracked. I contacted the seller immediatly he informed me that I would have to claim from Royal Mail.

I have been into the Post office and also rang them up on their 0845 Number. They tell me that the claim must be made in the country of posting (Hong Kong)

The seller will not entertain any claim until I get some reference Number from Royal Mail to say it was damaged. So I am in a catch 22 position.

The seller telling me to get a reference Number from Royal Mail via the post office and Royal Mail telling me he must make the claim in Hong Kong.

My question is who's right the seller or the post office?

impy78

The post office are - they will not even entertain a claim unless it is made by the sender, as they are the ones who have purchased the postage...

Blackjack_Davy

It's up to the seller to make a claim for goods damaged in transit. He's just fobbing you off.

He ought to refund/replace you and then claim from P.O himself. If you claim a chargeback with PayPal you will probably have to return it to the seller and the postage will be expensive.

slowen

I would start a claim through paypal and then if he decides to refund you or offer a replacement you can always cancel the claim once you have got the situation sorted

emmatthew

Thanks for those answers.

My next step was to give him an ultimatum. Either refund or replace or I shall file a claim through paypal.
I have contacted him now 3 times and he continues to insist I make the claim through royal Mail.

I think the fact that the item was advertised as being in UK but sent from Hong Kong should go in my favour. I wouldn't have a great problem sending it back to UK but Hong Kong is a bit much.

Heres the same item but an active one.


http://cgi.ebay.co.uk/LOW-POST-New-PURPLE-512-MB-MP3-Player-WMA-512MB-L-K_W0QQitemZ5869013099QQcategoryZ80019QQrdZ1QQcmdZViewItem

I don't really want to Neg him at the end of the day because he will just Neg me back. Once its over and done with I will probably not bother with feedback with this one.

pug_in_a_bed

Don't inform him you will be making a claim through paypal. Just do it, at least that way there is a possibilty that the seller's account will have some funds in.

soolin

Sorry, but I don't like your seller, all those terms and conditions about how they won't do this, and they're not liable for that would have got me running. I wouldn't even have bothered to read the auction with feedback at 97%. Also, a qucik read of the feedback and various people have mentioned it coming 'a long way' some feedback even mentions it comes from Hong Kong, always look at feedback, even positives can tell you something.

They are also registered in Hong Kong which would have concerned me. Paypal only but they also list optional insurance, so they obviously don't understand about paypal chargebacks.

Anyway, start a chargeback today for item damaged, don't delay any further. assuming paypal find in your favour you will need to return the item for a full refund and that will cost you as you need to send it fully tracked so you can prove delivery to paypal. Make sure any post delivery you choose covers Hong Kong, as some tracked methods don't.

Soo

liz_uk

Start a chargeback, but don`t tell him or he will clear his account out !

aris

I'd report them to eBay. They are clearly giving a false impression with the location of the item - even putting a British flag in the ad.

jambojen_2

If you read all his Negative feedback other people have had the same problems, other people have written

"Sent from Hong Kong not UK!! Faulty item!"
"1st thing was item came from HONG KONG???? and second it isn't what i paid for!!"

Im sure paypal will sort it out! This seller is a joke!!!

and i agree with the comment above! i would defo report to ebay.

Jen